Todd Henderson - State Farm Insurance Agent

Marc R 

on BBB

a year ago

State Farm has been the worse about follow up with claims. We had hail damage on our home on April 5, 2023 and this is Oct 2 and still waiting on appraisers to contact us on siding damage because the siding we have is out of production. They do not return calls when we are asked to contact them because we missed a call. Very disappointed and upset. This was our 2nd claim in 2 years. The first one was we were stuck almost head on and both of us had State Farm and it was 18 months getting doctor and hospital bills settled and ... read more

Max F 

on BBB

a year ago

The absolute worst insurance company I’ve ever had. Obvious hail damage to my roof with 1 1/2 inch hits and they picked out 7 2 inch hits and told me they would replace the 7 shingles. Yeah that’s right, seven of them. They have been nothing but an absolute headache. Charging higher rates and nothing in return when I filed a claim. 

Carlos H 

on BBB

a year ago

Couple of weeks ago my State Farm agent had called me to let me know that my policy would be cancelled in the coming weeks, so that day I told my agent to go ahead and cancel policy which now 2 months later they did an unauthorized payment from my banking account. I’ve tried to dispute it but they are telling my that I won’t get all my money back, if I get any back. 

Carla L 

on BBB

a year ago

Been waiting to get a quote. Can't get in touch with company on weekends 

Dj B 

on BBB

a year ago

Company engages in illegal activity. They have recently settled multiple class action lawsuits for ripping off and defrauding customers. Our whole neighborhood was hit hard by a storm the only houses that didn't get new roofs were State Farm clients. The contractors run the other way. Additionally they offered less than 1/2 the actual cash value of my total loss. The body shops use the same software and have significantly higher values for the same claim which is exactly what State Farm has been sued for. STAY AWAY! 

Ann R 

on BBB

a year ago

Brenda at Wade Davis’ State Farm office has been very helpful. They made transitioning from ******** to ***** ******** very easy. We were able to get all of our new policy’s all set up. Thank you for everything. Everyone we have spoken to has been very helpful. 

Stephanie D 

on BBB

a year ago

Ive been paying State Farm faithfully since 2008 without incident or accident. Here we are in 2023 and someone hit my truck in my driveway in the middle of the night causing front damage to where the right headlight is. First of all my truck was taken to the salvage yard for appraisal, yet my plates was taken off, gas drained out and is was listed as total loss yet they put a estimate in for repair. Obviously it wasn’t a total loss but my vehicle sat from 8/24 until 9/4 at the salvage yard then moved for repairs. Mind you we... read more

Katy M 

on BBB

a year ago

Filing our home claim for storm damage to our roof has been the absolute worst experience imaginable. We are going on 6 MONTHS of this claim with little to no response and our claim getting handed off to multiple different claims agents where we have to start all over with each one. Our contractors have consistently sent them what they request in a timely manner and State Farm continues to go no response and no contact for weeks or more at a time until we pester them enough to get any sort of answer. Our roof has been tarped... read more

Janice T 

on BBB

a year ago

I have been a State Farm customer 30 yrs. I recently wanted to change my policy & had the best agent help me, Sean E***** from Tom’s River NJ. Very knowledgeable & respectful. He patiently answered my questions & his follow up was excellent. Thank you Sean for outstanding customer service. All the best