Todd Henderson - State Farm Insurance Agent

Tasnim H 

on BBB

a year ago

Doesn’t even deserve a 1 star to be very honest. Been one month and 2 weeks since the decision and payout check which they messed up twice by butchering the name of payee. One agent in particular, not gonna mention who, in the claims department talks with mad attitude and doesn’t do his/her job, I don’t even know what to say since they sounded like someone of LGBTQ, tried to reissue the check and gave the right name this time, however, after 2 weeks since then and not getting the check and upon calling, another agent says th... read more

JARED M 

on BBB

a year ago

Crooks adjustors refuse to allow damage claims will not allow for claims by people who have been through hail and winds tornados and hurricanes. 

Sherie A 

on BBB

a year ago

I have had the same policy for over 8 years, and got a crazy increase. I hadn't received any notice, it was paid, finally after a couple of months I investigated and found out much to my chagrin that I was not the primary driver for my vehicle, my 78 yo mother was. She hasn't driven since March, she had her own policy and a separate address. No one has been able to explain the truth as to how this happened. Their remedy so far is still not satisfactory. 

Andrew W 

on BBB

a year ago

Worst Insurance Company... Nothing but problems when I was hit by one of their insured and ended up with $200k in medical bills and tried telling me they where only paying $50k. Had to sue to get them to pay. Fast forward to now. Hit by one of their insured again. Offering me $4k less than my car is worth and the adjuster straight said you can take that or you can get a lawyer involved which will cost you 30% and you'll end up with less in your pocket so good luck with that. Haven't even gotten to the medical with them yet. ... read more

OLIVIA N 

on BBB

a year ago

Called ifor a quote later received a bill for my car insurance then bill for renter insurance and a when I refused to pay the sent me a later of denial when I only wanted a quote. Beware of quotes!!!! 

Carolin v 

on BBB

a year ago

The Dirty Secrets of State Farm Claims Department. STATE FARM WILL NOT OFFER YOU A FAIR SETTLEMENT! Claim #********* This is my experience. There was never a problem. Until - one day on the freeway there was a tire/debris and I had to drive over it in order not to hit the other cars and get into a bigger accident. So I called and filed a claim. The claims department wanted to give me an "at fault" accident and they counted it as a collusion instead of a comprehensive claim. I didn't hit the tire on the freeway. The tire hit ... read more

Elaine L 

on BBB

a year ago

Today I called State Farm and waited on the phone for over 20 minutes for representative to answer the phone rudely. When I politely asked for his name (which is supposed to be given in beginning of the call) within 5 seconds he rudely responded, “lady you are calling State Farm and you want my name? Have a good day, bye” and hung up on me. I am highly disappointed in customer services and I hope State Farm gets better representatives. I was hoping to be receiving help but I did not get that AT ALL. If I was not working with... read more

Allen J 

on BBB

a year ago

Trying to change coverage on a vehicle has you jumping through hoops their app is useless!!!!! 

Bryan G 

on BBB

a year ago

State farm never told me about a state CARCO inspection I had to do within the first couple of months of leasing my current vehicle. It took about a year later for my collision and comprehensive coverage to be taken away and state farm never told me I had to do one even though they said otherwise. I only found out last week when I got into an accident and filed a claim and the lady told me I had no collision coverage. Interesting enough, ***** never told me either, so these insurance companies find implicit loopholes to not ... read more