Tire Kingdom

JOHN D 

on BBB

4 years ago

I moved to Southern Illinois from the Chicagoland area in late 2016 but I still go back to see family and friends. On August 15, 2017, I purchased 4 Sumi Tour Plus LXH tires from NTB Tires and Service in Downers Grove, IL. The cost for installing the tires was $313.74 which included rotations for the life of the tire. I took my car back to NTB every six months for an oil change and tire rotation. On October 27, 2020 I went for my oil change and tire rotation and found that the NTB Store had been sold to Mavis Tires and Brake... read more

Thomas B 

on BBB

4 years ago

Simply put... DISHONEST! I brought my vehicle in for a tire issue. I knew I needed rear brakes, and agreed to the recommended work. The rep called to say the Jeep's (117k miles) rear struts had issues ( not needed to immediately replace or THEY ARE A DANGER). They quoted a reasonable price and I gave the go ahead . They called back stating my Jeep had a hydraulic system and the cost almost tripled. I said "no thanks" and headed home. I immediately heard a "THUMP" in the rear right as I drove away hitting some bumps. I brou... read more

Chyna S 

on BBB

4 years ago

I had an oil change scheduled at the Millville, NJ location, an upon my arrival in store I was shocked to discover there was a customer sitting in the main lobby with no mask on. To my surprise, 2 staff members emerged from the garage also not wearing masks. Being that this is a state mandated notion to wear masks indoors, I am completely disgusted with the lack of care and concern for others, especially when working inside their vehicles. 

Rebecca A 

on BBB

4 years ago

Riverview, FL Store on Gibsonton Dr Unskilled, not everyone a certified mechanic, many very young unseasoned and unskilled folks working at this location, did not finish services and was told incapable, honestly he didn't want to finish it, I WAS STILL CHARGED! If I had been advised he was scared to loosen a rusty bolt, came and got me, as I was sitting right there on curb due to covid, sat outside, then I would've said to not to even attempt to align my vehicle. Plus they wanted me out of there because he bent a tie rod ... read more

Cory 

on BBB

4 years ago

It took 3 times to get a alignment. The 2 time they aligned truck but come to find out they did not tighten to spec torque and upper control arm came loose. I had checked everything else for noise and it was a loose camber bolt that they did not tighten. Took up to place they re did alignment. I asked to Make sure it was torqued to 140 ft lbs. They said yes. Brought home and checked. They only torqued to 76 and 79 ft lbs. they said that they didn't do it the first Time that it was my fault and the 3 time I recorded the the t... read more

Cornell D. 

on BBB

4 years ago

I encounter a very unsafe and hostile altercation with one of the employees during my visit at 9011 Annapolis Rd, Glenarden, MD XXXXX. I am writing this report for further action to be taken that cause me to feel danger and unsafe doing business with NTB-National Tire & Battery. This would be my third time coming to this location and it may be my last time ever patronizing any NTB Locations. At 9:52 a.m. I entered the location to request my tires to be checked, I have been noticing that my tire light seems to come on in... read more

Hannah L 

on BBB

4 years ago

recommend taking you mechanic or tire needs anywhere else but here. I have been getting my oil changes and tires at tire kingdom for 4 years. Last time I came in, they did not mention anything that should be replaced or fixed. There was no mention of a oil cap. I come in to get my oil change with my husband and we are the only people with an appointment up and nobody else around. After two hours they tell me I may need a new oil cap or else it would be hard to get off next time, so I said okay. I start walking back to the lo... read more

PAUL ROYAL JR 

on BBB

4 years ago

On 10/01/2020 we paid $76.86 for an oil change and tire rotation. Unfortunately, we had to leave the vehicle for service. I returned the vehicle to them the following day because they did not rotate the tires. I learned this because they did not rotate a rear tire that had an extremely slow leak. They did not even check the tire pressure on 10/01. They did discover a nail on the inside sidewall the next day. Not good. Very reckless. I suspect that they may not have change the oil either. 

JOHN 

on BBB

4 years ago

They had my car for 14 days and they still have not finished the work they promised to do. I ended up taking it to the dealership twice, myself they would not deliver it or pick me up, because they could not repair it. Why charge the customer if you can't fix the problem you began work on?