Tire Kingdom

Ira 

on BBB

3 years ago

They destroyed my oil pan trying to get the plug out. They didn't tell me about the damage, just that they couldn't get the plug out. They wanted me to come back on another day to see their main mechanic. Not knowing about the damage I opted to go to a Subaru dealership where they would have a higher level of mechanic to remove a stuck plug. The dealer showed me the damage and said it was leaking. I really didn't have much choice so I had them do the $800 job. When I went back to Tire KIngdom they told me they couldn't make ... read more

Alexandra B. 

on BBB

3 years ago

Beyond frustrated with my experience! I made an appointment online because when I called the lady who answered the phone told me to get the promotional pricing for an oil change I had to schedule online. I scheduled my appointment for 2pm thinking it wouldn't take more then an hour if I was being generous with my schedule ( I had an upholstery cleaner I rented and spent 2 hours cleaning out my car I needed to return). When I got there they said they were just finishing up and would get me in next. Then I watch them pull anot... read more

Javier C 

on BBB

3 years ago

I've been going to NTB for close to ten years now and this will surely be the last time. I don't understand how I come here for an oil change and my engine light comes on within 10 miles of driving the car. Took the car back, was told code P0500 and P0720 were detected. Front desk attendant told me there was nothing they could do to fix it. All they did was clear the engine light on the vehicle and the issue was still there. The engine light was back within minutes.... Horrible experience, I'm currently at a mechanic shop wa... read more

Ron C 

on BBB

3 years ago

This has been the worst car repair experience I have ever experience. I took my car in for one specific auto repair & was charged repairs for maintenance repairs. I communicated with the mechanic who stated he had 35 years of experience to find out why my car is cutting off. I felt that the mechanic & the store manager did not communicate to me that the work conducted on my care would not resolve the specific auto repair to fix my car from cutting off. In addition, I called their Contact Center for assistance in getting my m... read more

Fzall 

on BBB

3 years ago

Deceptive practice, be warned. One of the managers (**** *****) sold me 3 year wheel alignment program to be used on any cars. We usually don't buy such packages because we don't align our wheels every year but he said with certainty that it could be used on any cars in the household within 3 years. The store now refuses to accept the agreement and insists that's not true. The line item on the bill is also generic and does not limit alignment on a car at the time of agreement purchase nor the contract explicitly mentio... read more

Josh B 

on BBB

3 years ago

2018 Black Jeep Cherokee - We purchased this vehicle through Carvana which comes with a 100 day warranty through Silver Rock, and that is where the story begins. The vehicle was diagnosed at Simpsonville, SC location NTB on Saturday July 17th and was told they don't have the tools necessary to do the air conditioning actuator repair and directed us to the Woodruff rd. Greenville, SC location NTB. We scheduled the vehicle for the Woodruff rd. location on Monday, July 19th where they replaced the brake pads and rotors, ... read more

Justin R 

on BBB

3 years ago

In the last year or so, their work is late, they under communicate and fail to take accountability for their errors. It's hard to trust them now. They allegedly did a 22-point inspection - including inspecting the tires. They claimed they balanced, rotated and put air in the tires. They also did an oil change. They called to have us pick up the car, and told us everything inspection went fine - which I didn't expect to hear since. When we arrived to pick up the car, the car wouldn't start. We learned, at the counter trying t... read more

Jay 

on BBB

3 years ago

I scheduled an appointment for 9:30am 7/28/2021 for 2 front tires put on. I arrived at 9:30 and waited for ********* to get off the phone with a customer. He answered another phone call while I was standing right in front of him. I waited 15 minutes standing there to even be acknowledged. I called the store around 12 to see if my car was ready *** answered and said it wasn't even in the shop yet. 2 and half hours after I dropped my car. Just received a call at 12:30 from ********* saying it will be done in one hour. I know i... read more

Schanell H 

on BBB

4 years ago

The worst vehicle service I have ever received. I made an appointment 2 weeks prior and the day before my appointment, a young lady rudely spoke with me via phone and told me I would "have to" reschedule, that I didn't have a choice. I arrived on time for my appointment and did a drop off. When I arrived back 3 hours later my vehicle was still sitting in the parking lot in the same place. No one even attempted to reach out to me for updates on service time. I than had to wait another 3 hours for service to be completed. Not ... read more