Tire Kingdom

Connie P 

on BBB

3 years ago

I took my car here to the Tyrone Location on Tuesday, October 4, 2021 for an alignment my car was pulling hard right. I picked up my car and noticed right away it was still pulling to the right. I called a couple of days later when I had time to take it back in and I was told their alignment machine was out for service. My husband ordered tires and when he took his truck in he mentioned the alignment. ****** told him that someone backed into the machine and it was out for service. I called to get a refund since clearly my ca... read more

Tony 

on BBB

3 years ago

Wouldn't even try to work on my car, I work at a dealership and the employee there stated my car was too low when I've been able to jack it up on lifts every time. Just a bunch of lazies. 

Ahmed H 

on BBB

3 years ago

This complaint is regarding the unprofessional and discriminatory treatment I received from Mr. ******* ********, the store manager at this NTB store. Because he did not want to honor my tire warranty, he told me to "go to another store from here on out." Nail in my tire I arrived on September 6, 2021, around 8:00 am, at the NTB Hixson store noted above, with a nail in my tire, and informed them that I purchased the tires ( full package) from this store. They told me I have to have an appointment (there was only one cus... read more

Matthew B 

on BBB

3 years ago

Called on Saturday to make sure they had the tires I needed in stock. Employee checked computer system and said they were in stock and to come in the next day on Sunday first thing and they would get the four tires installed right away. I arrived right when they opened on Sunday and they said it would be about 90 minutes to install the tires. After over two hours I returned to the store and noticed my car had not moved in all that time. I was informed that there were cars from last night that were still needing to be worked ... read more

Leo L 

on BBB

3 years ago

NTB on King Street is by far one of the worse to have your vehicle service. This store is always short staff and when is fully staffed, even with an early appointment one is guaranteed to wait until almost end of day. Unless this store is getting new business $$$, in warranty and tire purchased service is barely honor in time or with great quality. The store manager **** "*******" will sell you a great story, but provide poor work quality. I don't recommend this store at all if you want great service and fair pricing!! 

Mark K 

on BBB

3 years ago

I had an appointment at 8:00AM to rotate and balance my tires (I made the mistake of purchasing rotation and balance for the life of the tires). The service manager told me it should take a little over an hour, but when my car had not moved by 9:00 I asked the service manager when my car would be serviced. I was told the guy who would do the rotation and balance would not get to it for at least 30 minutes. I had another appointment that I had to go to at 10:00, so I left without receiving the service I paid for. The service ... read more

Ahmed E 

on BBB

3 years ago

I took my truck because one radiator hose was leaking, the radiator was fine . He broke the radiator and charged me to fix it which costs 2000$ . I paid him and when I got the car back the car started heating up and had no power .found out he broke the turbo and now he wants to charge for the turbo and abs light problem that was not there at the beginning. Be aware total rip off take your car somewhere else he will keep breaking things up and refuse to fix because that's how they make money. 

Michael P 

on BBB

3 years ago

1 Star because 0 wasn't an option. Called before coming in to schedule an appointment and confirm they had the specific tire I wanted. Waited two hours for them to put tires on just to find out they put a different tire on my car without asking or telling me. They did not have the tire I specifically requested three times and was told they had. I work in the banking industry and this is considered sales malpractice. Unfortunately, there is no one to call or complain to about my lost time because no one cares at NTB. 

Edward 

on BBB

3 years ago

Had a tire unravel while I was driving and looked up to see what was nearby. NTB came up so I went online an lo and behold they had my tire size and was able to set an appointment to have the tire replaced. BAIT & SWITCH Get to the location and they don't have the tires that I scheduled the appointment for. Instead, they have some that were $225 more just for 2! I was in a position where I couldn't refuse because the tire was in such bad shape. I 10 out of 10 will not recommend.