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Thryv
- Business Services
- Dallas, TX
About this business
Welcome to your new career! We are very passionate towards our commitment to helping local businesses in today's faced pace economy. Thryv makes it easy to do business with and is the platform to compete in a mobile economy.
Location details
2200 West Airfield Drive, Dallas, TX, 75261, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a wonderful experience with Dalton. Even though our company didn;t need anything other than phone book advertising, he listened and was very attentive to our needs, as well as having a great sense of humor.
Business response:
Hi ****! Great to know Dalton offered you quality service with a dose of a little funny! ;) We appreciate you taking time to provide your review! - Ed
My representative from DexYP, Reed, was very informative and explained everything in detail. If he didn't know an answer, he found it! Wonderful young man with a great knowledge of the product he is offering. Punctual, not pushy at all, great experience all around!
Business response:
Hi******* Thank you for sharing your experience. It makes us feel good to know of the great service and support you were provided. - Ed
Been in business for 30 years and this company lands in the top 3 worst businesses I've dealt with. Dishonest Sales reps, almost impossible cancellation policy, automatic renewals not informed of. Just stay away
Business response:
Hi Shelly - I'm very sorry to hear of the issues outlined. Account satisfaction and quality client support are two areas that we take great pride in, here at DexYP. I greatly apologize if we didn't meet that standard. Executive Care advised that they reached out to you and was able to resolve this matter to your satisfaction. Thank you for allowing us to do so. - Ed
Still keep getting bills...... 1st letter send to Dex Media: April 14, 2017. Re: Distribution of Phone Book - This letter is to inform you that you are in breach of our agreement and are no longer to charge our credit card. We will not be paying for a service that is not being provided as described by Wanda **. We will expect a credit back for the first 2 months of the year. This is due to misleading distribution. Distribution was cut down and eliminated in multiple areas that were all previously covered. We called your Atla... read more
Business response:
Hi ****, I'm sorry to know of the issues outlined in your review and greatly apologize for any inconvenience as a result of the matter. An escalation has been entered, and our Executive Care Team will be reaching out to you as soon as possible. Thanks, Ed
Great Ideas, Very Helpful. They will walk you through the easy process with several follow up calls.
Business response:
*****, It's great to know that you've received the superior support we strive to offer our valued clients! Thank you, Ed
They are, at best an inefficient organization.. But quite possibly just another cooperate scam. Automatic renewals on contracts.. and a conveluded and ardious cancelation policy. I reccommend that you use anyone else... These people are the absolute worst. 8 years of taking my money and then when the business goes under they want to keep charging me until I go through their bs to cancel a never-ending contract that I didn't agree to. Oh, and look at the class action law suits against them for this very thing. Do yourself a f... read more
Business response:
Hi ******, I'm sorry to hear of the issues outlined and apologize for any inconveniences as a result. This matter has been escalated for prompt follow up in an effort to try and resolve. We'll be reaching out to you soon. Thank you, Ed
This format requires me to do a star to leave a review or I would leave O stars. This company indiscriminately dumps unsolicited dex books front of all the mail boxs in my neighborhood for the residents to resolve with use, recycle, or toss. They went through the neighborhood dropping at a mailbox regardless of a used or currently vacant property. I have for the twice in the past contacted and told them to stop dropping at my home and they assured me i would stop receiving them. So imagine my irritation as i heard blaring mu... read more
Business response:
*****, Thank you for bringing this matter to our attention. I apologize for any inconvenience caused by this situation and assure you that we will work to prevent this from occurring in the future. I have your email address, and we will be reaching out to you regarding this matter to get your address/neighborhood information for follow up. Thanks again, Ed
Terrible customer service in billing department. Reps lack basic English proficiency. I waited 5 months for a review to terminate my contract. I had to rephrase my questions over and over, ever more simply, to finally get straight answers. Very time consuming. Very frustrating. Very unprofessional.
Business response:
Hi *********, I am very sorry to hear of billing issues and other obstacles encountered. That's definitely not indicative of the Thryv experience. I hate to hear that we have lost you as a valued client. if you'd like to discuss this matter further, please let me know, and we'll work to assist you as soon as possible. Thank you, Ed
This is BOGUS. Stay away. Was assured I would get 10 to 15 good leads per month from customers who were ready to buy. 4 Months and not even one strong prospect.
Business response:
Hello *****, I'm sorry to hear of your dissatisfaction. I will have our Executive Care Team reach out to you as soon as possible to discuss your concerns. I can assure you that they will address this matter at length and work to resolve for you. Thank you, Ed
Frequently asked questions about Thryv
How is Thryv rated?
Thryv has a 3.8 star rating with 1,007 reviews.
When is Thryv open?
Thryv is closed now. It will open on Monday at 7:00 a.m.
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