Thrive Mortgage

Yolanda B 

on BBB

2 years ago

I worked with an amazing team. The process was explained in details. I was kept in the loop from beginning to end I appreciated the amount of effort that went in with answering my questions and concerns. I would highly recommend anyone to select this company. I am highly satisfied and couldn't ask for a more smooth, perfect, and quick experience. 

Julie J. 

on BBB

2 years ago

We have been trying to refinance our home for 3 months. They wanted paystubs of my husband from 2 years ago. Every time they say that is all they need, they come up with something else they need. We have been told one thing from one person and another thing from someone else. This business does not know what they are doing 

Patricia G 

on BBB

2 years ago

LoanDepot HELOC process was poorly handled from beginning to end. Technical issues every time tried to log into my portal, emails saying they needed documents that had been uploaded and accepted, non- existent customer service(when I called someone would assure me theyd handle the issue and report back - issue never resolved and never a return phone call. Finally found a supervisor who helped, but passed onto others who continued to make major errors. Know this is a new product but it is totally riddled with problems, and th... read more

Gary W 

on BBB

2 years ago

Quick and expedient service! Great application technology and customer service response time! 

Will E 

on BBB

2 years ago

**** and his team have gone above and beyond. I had been searching for a house for quite sometime. They have very easy to use online portal you upload everything and pre approval was a breeze. They were so responsive even after normal business hours. Anytime I called they answered or called me right back. Once I found my home they helped me figure out the best option and ****, ***** and his whole team is amazing! They even text you live updates thru the process which puts your mind at ease. Myself and my family have used ***... read more

Tucker Smith 

on BBB

2 years ago

Wonderful and very informative relationship with LoanDepot. Answered all my questions with a sufficient information to gain my trust and confidence. 

Joel B. 

on BBB

2 years ago

Started the loan process with them. We did the appraisal and they said I need to pay certain things dow. To certain amounts to improve my score. Did all that. Was talking with them about the final things for closing. The. One day I get an automated message saying they cant fund me and closed the application. No one told me there was an issue or even hinted there was an issue. Still no one can tell me anything. Wasted my money and time. It makes no sense. 

Monica R 

on BBB

2 years ago

After four weeks they inform me that my state laws won't let me do a home refi. Four weeks! Of course we had a home appraisal, that they recommended the company. They should have known that my home in the ************** didn't allow what we were working on doing a lot sooner than 4 weeks and after I showed up the money to have my home appraised or somebody that they recommended. 

HONEY K 

on BBB

2 years ago

Here's an email I received from LoanDepot 12/27, mind you I am not difficult to work with just busy, both my *********** work to support our family. Pre-purchase we gave our agents our schedules living in different states. The utter disrespect here is unnecessary. I did everything asked or we would NOT have gotten the loan. We're not in charge of what other agencies gave us (like the keys) and the notarized docs via ***** werent needed as I went up to **** from ******* to sign IN PERSON. Blocked her post insults on phone.Hon... read more