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Thrive Mortgage
- Finance
- Asheboro, NC
About this business
Location details
1019 S Cox St, Asheboro, NC, 27203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent service! The service and the process was excellent from beginning to end. My loan officer ************************************* explained everything in detail and made sure I understood. I can call her anytime and she either text or call me back. Thank you!
Business response:
Hi *****! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
I worked with an amazing team. The process was explained in details. I was kept in the loop from beginning to end I appreciated the amount of effort that went in with answering my questions and concerns. I would highly recommend anyone to select this company. I am highly satisfied and couldn't ask for a more smooth, perfect, and quick experience.
Business response:
Hi *******! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further.
We have been trying to refinance our home for 3 months. They wanted paystubs of my husband from 2 years ago. Every time they say that is all they need, they come up with something else they need. We have been told one thing from one person and another thing from someone else. This business does not know what they are doing
Business response:
Hi ***** -- Thank you for sharing your experience. If you would, please reach out to our ************* team at ************ ******* or **************************************** Wed like to hear more.
LoanDepot HELOC process was poorly handled from beginning to end. Technical issues every time tried to log into my portal, emails saying they needed documents that had been uploaded and accepted, non- existent customer service(when I called someone would assure me theyd handle the issue and report back - issue never resolved and never a return phone call. Finally found a supervisor who helped, but passed onto others who continued to make major errors. Know this is a new product but it is totally riddled with problems, and th... read more
Business response:
Hi ******** -- Thank you for taking the time to leave a review. Please connect with our ************* team at ************ ******* or *************************************** and we will do our best to help resolve the issue.
Quick and expedient service! Great application technology and customer service response time!
Business response:
Hi ****! We appreciate the feedback and are glad to hear that you had a great experience with our team. If you need anything in the future, please let us know.
**** and his team have gone above and beyond. I had been searching for a house for quite sometime. They have very easy to use online portal you upload everything and pre approval was a breeze. They were so responsive even after normal business hours. Anytime I called they answered or called me right back. Once I found my home they helped me figure out the best option and ****, ***** and his whole team is amazing! They even text you live updates thru the process which puts your mind at ease. Myself and my family have used ***... read more
Business response:
Hi ****! Thank you for sharing this positive experience. We are here for you if you have any questions or future financial needs.
Wonderful and very informative relationship with LoanDepot. Answered all my questions with a sufficient information to gain my trust and confidence.
Business response:
Hi ******! We are thrilled that you had great experience with us and appreciate the time you took to share. Please keep loanDepot in mind for any future lending needs.
Started the loan process with them. We did the appraisal and they said I need to pay certain things dow. To certain amounts to improve my score. Did all that. Was talking with them about the final things for closing. The. One day I get an automated message saying they cant fund me and closed the application. No one told me there was an issue or even hinted there was an issue. Still no one can tell me anything. Wasted my money and time. It makes no sense.
Business response:
Hi **** We apologize that your experience was not satisfactory and would like to learn more. Please call our ************* team at ************ ******* or ****************************************
After four weeks they inform me that my state laws won't let me do a home refi. Four weeks! Of course we had a home appraisal, that they recommended the company. They should have known that my home in the ************** didn't allow what we were working on doing a lot sooner than 4 weeks and after I showed up the money to have my home appraised or somebody that they recommended.
Business response:
Hi ****** We take your feedback very seriously and would like to investigate further. Please contact our ************* team at ************ ******* or *************************************** at your earliest convenience.
Frequently asked questions about Thrive Mortgage
How is Thrive Mortgage rated?
Thrive Mortgage has a 4.1 star rating with 2,871 reviews.
When is Thrive Mortgage open?
Thrive Mortgage is open now. It will close at 6:00 p.m.
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