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The Willow Practice
- Healthcare
- Hounslow
About this business
Location details
Maswell Park Health Centre, Hounslow Ave, Hounslow Ave, Hounslow, TW3 2DY, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Dear Willow Practice Team, I registered with your practice almost a month ago, and my application has still not been processed. Despite our repeated follow-ups, we keep being told that there is a problem with your internal servers. This response has become increasingly frustrating. We have paid for NHS services and are now facing significant difficulties in getting an appointment. We would appreciate a resolution to this issue as soon as possible. Thank you for your attention to this matter. Sincerely Tripura
Every staff member at this surgery always goes the extra mile and were absolutely fantastic after a car crash I had last year. Dr Baum and her team were always on hand to offer support and pushed my referrals through to ensure I had the treatment I needed and as quickly as possible, nothing was ever too much for them and I will be eternally grateful. Thank you to you all for all the incredible work you do to look after us all.
Used to be the best practice in Hounslow. Sadly no more. Covid is no more but they still cannot see patience face to face. Why? They booked an appointment for a Nurse when I needed a physio. Then suggesting to take a phone appointment and ask the physio to book a face to face appointment. You have already wasted three days and want me waste few more days while trying to manage pain. What is the use of talking to a physio on the phone when in pain and unable to move limbs. Is this a way to divert us to go private? 13 th July ... read more
Reception staff are Awful , unhelpful , rude , even when trying to help a disabled patient Get an earlier appointment was told need to call up when I am standing right in front of the reception desk. I explained my client is Non Verbal how would she call up. Then “Name” “DOB”, There was no customer care at all was told Only Mum can do this even though I am her support worker . Totally uninterested. The computer says No attitude. In response to your comment , the receptionist only contacted the mother because I asked for her ... read more
Frequently asked questions about The Willow Practice
How is The Willow Practice rated?
The Willow Practice has a 4.2 star rating with 62 reviews.
When is The Willow Practice open?
The Willow Practice is open now. It will close at 6:30 p.m.
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