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The Westin Galleria Houston
- Hotels
- Houston, TX
About this business
This Uptown Hotel, Located In The Galleria Shopping Center, Has 70,000 Square Feet Of Meeting Space, One Restaurant, And Upscale Shopping.
Location details
5060 W Alabama St, Houston, TX, 77056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm quite disappointed with this place, knowing it to be a Westin i thought service will be that good. But sad to say it was too far behind from what i experienced mostly to other places especially in my country , Philippines. Aside from it"s outdated look , the place needs a lot of improvement in service and to their facilities.
Business response:
Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria. It saddens me to hear that our location did not provide a peaceful and comfortable Westin experience. I would like to assure you that we appreciate you as our guest and hope for the opportunity to renew your impression of the Westin Galleria. Should your travels bring you back to the Galleria Houston, please contact us a wecare@westin.com so that we may ensure you a refreshing stay
Business response:
Thank you for your rating! We'd love to hear of your experience on TripAdvisor: http://t.co/vF3sPrfGvC
Worst $500 a night hotel I've ever stayed in. Room service was horrible, cleanliness worse. Carpet and bathroom were nasty. Needle stuck in the carpet went into my foot about 1/2 ". Have corresponded with the hotel. The director of security called but I was in the doctor's office. I called her back twice with no return call. I sent a 2nd email to ask why I was being ignored. Once again, she called while I was at a doctor appointment. I returned the call asap yet she has not returned my call. That's been days ago. I do NOT re... read more
I had to drop off my 9 year old at a dance convention being held here, so I wanted to go in with her to make sure she arrived safely. My car was parked outside for 15 min and they charged me $20. They didn't even go and park it! It was pulled to the front of valet area, and they still charged $20. I'm not so sure the valet people didn't pocket the money. I am choosing to think of it as I paid $20 to keep my daughter safe (which is priceless), instead of getting completely swindled by The Westin. Ridiculous.
Business response:
Greetings Amber, Thank you for leaving us feedback on your recent experience at the Westin Galleria Houston. Our Valet services are provided by Townepark Valet and we will be getting in contact with them to investigate what occurred. We apologize for the inconveniences caused during the drop off of your daughter and would like to reach out to you so that we are able to follow-up on this experience. Please contact us at your convenience at wecare@westin.com. I hope we are able to host you again so that we may work towards ren... read more
The hotel seems to have been remodeled. The renovations, however seem to have been done professionally and in good taste. The room Is comfortable and a good size. The hotel unfortunately lacks basic customer service. When I checked in, the front desk attendant informed me my room had two beds when I had specifically requested one king size bed. I insisted on having a one-bed room and they accommodated my request by placing me on a lower floor. Today, housekeeping didn't replace my coffee or water bottle. I had to call three ... read more
Business response:
Greetings Ms. Clifford, Thank you for your feedback regarding your recent stay and we appreciate your candor. We are disappointed that your experience did not reflect the up-lifting service that we strive to provide. If you would like to speak with us directly regarding your concerns, please email us at wecare@westin.com upon your earliest convenience. We look forward to having the chance to improve on this experience for future stays. Regards, Westin WeCare Team
Business response:
Thank you for your rating! We'd love to hear of your experience on TripAdvisor: http://t.co/vF3sPrfGvC
Business response:
Thank you for your rating! We'd love to hear of your experience on TripAdvisor: http://t.co/vF3sPrfGvC
Business response:
Thank you for your rating! We'd love to hear of your experience on TripAdvisor: http://t.co/vF3sPrfGvC
Frequently asked questions about The Westin Galleria Houston
How is The Westin Galleria Houston rated?
The Westin Galleria Houston has a 4.4 star rating with 3,018 reviews.
When is The Westin Galleria Houston open?
The Westin Galleria Houston is closed now. It will open at 9:00 a.m.
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