The Village Group Practice

Edita Wharton 

on Google

11 months ago

I called the GP's office at 8:00 AM and waited on hold for 50 minutes. When I finally spoke to the receptionist, she informed me that all the appointments for the day were gone and that I would need to call every morning at 8:00 AM to try to get an appointment. She also said that the earliest available appointment was three weeks away. I asked if the doctor could call me back to discuss my blood test results, as she had referred me to have them done. However, the receptionist told me that all the phone appointment slots were... read more

MICHAEL PRATT 

on Google

a year ago

Good 

Lesley Hudson 

on Google

a year ago

Rang this GP today regarding a recurrent infection and maybe a prescription for antibiotics. After waiting for around 15 minutes I was put through to some sort of call centre who told me that there was no possibility of making an appointment but she could put me through to the out of hours doctor service. Alternatively, I could try ringing every day at 8 am or visitng the practice at 8 am on the off chance of getting an appointment. Wow! Needless to say, I have applied to join another GP. I had no issues at all with this pra... read more

JP D 

on Google

a year ago

Parent of a child at the practice. Arranged appointment to specifically speak to Dr myself to find out about my child’s health investigations. Practice rang my ex wife instead giving her the appointment I requested and refused to apologise or get the doctor to call me despite it being their error. 

Laura Baker 

on Google

2 years ago

My mum has stage 4 cancer and was trying to contact you today to discuss her medication because she was so so uncomfortable. She gave up after being on hold for over 90 minutes and was nearly brought to tears. Shame on you. And it says on your nhs page that you’re accepting more patients. You can’t even do the absolute basics for the ones you already have.