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The Thymes Limited
- Manufacturing
- Minneapolis, MN
About this business
Location details
629 9th St SE, Minneapolis, MN, 55414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The products are nice but poorly packed, so that some of them arrived spilled, damaged and unusable. Terrible customer service, too, because my requests for the refund have gone unanswered.
Recommendedwonderfully delicious scents. Plus a Minnesota Company!+
Love the products, terrible customer service. Ordered January 3, 3 weeks later no product. I will go elsewhere. Contacting my bank to dispute the charge. Very unhappy.
Horrible company to deal with. Ordered candles one month ago, still haven't received items! And then they charged me more because the taxes went up since I placed my order??? What??? Customer service is a joke. They won't get back to you, but if you are persistent will get a very condescending response. DO NOT ORDER FROM THYMES! Candles smell great but company will not last if they continue to treat customers this way!
My candle arrived damaged, and I contacted customer service as the invoice instructed. I heard nothing, so after a week, I sent a follow-up email. Still nothing. I'm very unhappy with the extremely poor customer service, and won't be buying from this company again.
Poor customer service, no communication, orders takes weeks to arrive. Don’t respond to emails. Offered a 10% discount to new customers and then didn’t take the code and I didn’t get the discount.
Thymes is the least customer-centric retailer I buy from. Messages are unanswered, problems are unresolved. After 20+ years I'm shopping for new fragrances elsewhere. A fresh start for the new year!
RecommendedThe smell is my favorite!
Love the products! However, try to get an issue solved. Received my package and everything was just tossed in a box. One product was busted and it created a mess. Other bottles were ruined. Contacted customer service and emailed twice with pictures with no response. Sad because I like their products
Frequently asked questions about The Thymes Limited
How is The Thymes Limited rated?
The Thymes Limited has a 4.6 star rating with 201 reviews.
When is The Thymes Limited open?
The Thymes Limited is closed now. It will open tomorrow at 9:00 a.m.
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