This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
The Thymes Limited
- Manufacturing
- Minneapolis, MN
About this business
I have been using Thymes products for many years. At first I bought them at little specialty shops until I started to shop on line. (The prices are the same) Goldleaf has been my particular scent for years. and I believe that at first it was called Goldleaf and Hydrangea. and then just Goldleaf. It is the most beautiful fragrance and smells like it came out of a European Perfume House.. when ever I wear it I receive constant comments on the beautiful fragrance it has. and it makes me feel pretty. Sometimes I even spray a tin... read more
Location details
629 9th St SE, Minneapolis, MN, 55414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our order was not what we expected. The candles we ordered are a lot smaller than what they displayed on their website. We called and called and left emails for a return but no one has reached out to us. It’s been several weeks now with nothing from This company. The phone number is not in service and the price point is ridiculous. $80 for two candles and no customer service at all!
I love their product but received a badly packaged item that arrived broken. I’ve sent many emails and tried all the phone numbers listed I can find. I’ve gotten disconnected , on hold forever and messages that all circuits are busy. I’m wondering if they are going out of business . I am also going to reach out to my credit card to challenge the order since no responses .
Business response:
HI Nancy! We're sorry to hear about your experience. We would love to help with your order. Can you FB message us your order number and email? We will have a CS rep reply shortly.
Love the products but the custom service is truly abysmal for online orders this year.
Business response:
Hi Deb! Thank you for your feedback and we're sorry for your experience. If you are needing to hear back from Customer Experience, please message us your order number and email and we will have a CE rep reply shortly. Thank you!
I did not get what I ordered. Three emails later, I haven't gotten a response.
Business response:
Hi Linanne! We're sorry to hear about your order. Can you message us your email and order number? We'll have a CS rep reply shortly.
Customer service is seriously lacking! I want to return an order. I have emailed twice- no response. I tried calling, but was on hold for 20 min & still 14th in line. I had to give up to get to work. I don't have time to dedicate my day trying to reach these people! It really makes me wonder if their strategy is to run out the 30 day window for returns so they don't have to issue refunds. I will not order from them again.
Business response:
Hi Ginger, we're so sorry for your experience. We would love to help you right away. Please message us your order number and email address and we will have a CS representative reply ASAP. We understand that this is a busy and stressful time, so we will do everything we can to resolve the situation.
Zero customer service (no response to chat, email, or phone). Placed order in mid November and it is a full month later - still waiting for products. Am reporting to my credit card company. Will *never* purchase from them again.
Business response:
Hi Lisa! We're sorry for your experience. Please DM us your order number and email address and we will have a CS rep get back to you right away. Thank you!
Absolutely horrible customer service. No one answers emails or the phone number that is listed!
Customer service is terrible. I have emailed and called multiple times about a missing item in my order. No one has responded about the missing item that I paid for but didn’t receive.
Business response:
Hi Amy! I'm so sorry to hear about your experience. Please message us your email address and order number. We will have someone get to this right away!
The email for customer service appears to not be monitored by anyone. I sent an email asking for assistance with an order. Generally most companies have a pretty quick turnaround for emails but I guess that's on me for assuming this would be true here. But after a day, I did call in to customer service as I needed help correcting an issue. The response I received over the phone was essentially that it was too late for them to help me, implying I should have reached out sooner. Yes, I suppose that is my fault for not wanting ... read more
Frequently asked questions about The Thymes Limited
How is The Thymes Limited rated?
The Thymes Limited has a 4.6 star rating with 201 reviews.
When is The Thymes Limited open?
The Thymes Limited is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com