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The Ritz-Carlton, Chicago
- Hotels
- Chicago, IL
About this business
The Ritz-Carlton sets the standard in elegance for business and leisure travelers worldwide. We've been perfecting the art of hospitality and have developed an approach to luxury that has never been duplicated.
Location details
at Water Tower Place, 160 E Pearson St, Chicago, IL, 60611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First time having breakfast on the 12th floor. Beautiful views overlooking at Lake Michigan and the iconic Centennial wheel at Navy Pier. Everything started beautifully with the great customer service greetings and the waitstaff was excellent. However, the Cappuccino we ordered was not to standard. The milk foam was not done right, there is an art to preparing Cappuccino/latte/espresso and we were very disappointed with the taste. The coffee was weak and we were totally shocked because after all this is The Ritz-Carlton Chic... read more
Although the opulence is lacking in comparison to their other properties, the staff and food were amazing as always. The Ritz is my happy place.....my favorite place to stay. The staff goes well above and beyond what is typical. Thank you Chicago Ritz for a wonderful stay-- you made New Years and my daughter's birthday memorable.
We are in the dark. There were no lights and we couldn't see out food. We asked for candles they gave them to us but it was too dark. The food was not very fresh at out 4pm reservation and we felt very rushed because they were stacking everything up around us. One cocktail server told us she didn't even want to be there, why saytgat to a table? I expected more from the Ritz, especially for what we were paying. It was not worth it.
I'm a photographer, and was there with a model friend (business - no hanky-panky). I arrived first, was given all of the information needed for the stay, and was given multiple "things to do as tourists". My model friend showed up later, and while I'm sure people were questioning us (she's 20, I'm 50), absolutely NO ONE judged us! That right there will make me want to come back. The room was "basic" with a city view, but it was amazing. We needed a curling iron (for her hair - she forgot hers), and housekeeping was happy to ... read more
Frequently asked questions about The Ritz-Carlton, Chicago
How is The Ritz-Carlton, Chicago rated?
The Ritz-Carlton, Chicago has a 4.6 star rating with 2,926 reviews.
When is The Ritz-Carlton, Chicago open?
The Ritz-Carlton, Chicago is closed now. It will open on Monday at 9:00 a.m.
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