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The Resort at Valley Ranch
- Real Estate
- Irving, TX
About this business
Location details
10201 N MacArthur Blvd, Irving, TX, 75063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
When I broke my lease and moved out it took a few weeks for me to receive my final bill. After I received it , I sent a check (it was agreed I could pay off over time) the check was cashed I then received ed a letter I had been sent to collections. I had already sent off another check, that never got cashed. Called several times, drove an hour and half to get the issue fixed. I was told they cashed my check but, it was never applied to my account. Their mistake. Never received a call back, no one to deal with this. This is s... read more
Business response:
Hi Tracy, Thank you for your candor. We appreciate you taking the time to leave us a review. We regret to hear of your experience and would be happy to speak with you regarding this concern to hopefully clear up any confusion. Please email our assista…See More
After 4 years and 4 owners I see that its just putting new faces to the same and worsening problems. They put on a grandios show when they tour you around but once you are locked in your lease you can expect little else to be a positive experience. The staff is rude, the management is robotic and unsympathetic to anything and let's not get started on the "trash valet" they suckered us into by introducing it at $5 and raised it to $25 after a year creating a $10,000 a month piggy bank for themselves at our expense. Dirty pool... read more
Business response:
Bear Casey, Thank you for your candor. We always welcome constructive feedback that will help us better serve our communities. We value our residents at Hyde Park at Valley Ranch and pride ourselves on customer service within our community. Our managem…See More
Amenities are important. I was surprised to see so much garbage in the pool area. The trash cans were overflowed, no gas for the grills and the pool was dirty.
Business response:
Celia, Thank you for your review and for bringing this to our attention. Your concerns have been shared with our onsite team and we will be working on correcting the issues you mentioned. If you have any additional questions or concerns, please stop by the leasing office at your convenience. We look forward to hearing from you. Griselda Loera Property manager
Is there a timeframe to fix the broken tennis and basketball courts? The tennis court doesn't have a net anymore and the basketball court hasn't had a rim since I moved in. I was excited about having both courts. But neither are functional nor do they have lighting (as advertised on the website) to play at night. Just don't want to mislead any future residents that may think there's a tennis/basketball court...
Business response:
Hi Parker, Thank you for your review. For any outstanding questions or concerns, please reach out to our management team or stop by the leasing office at your convenience. We look forward to hearing from you. Dayna Suverkrop Property Manager
Going on 5 years living at this complex and have been through just as many management changes, if not more. There are a few things that have improved such as I actually get hot water in the kitchen sink now and their gym is open 24hrs. However the current management still has trouble returning calls, expect to add $100 for the water/gas/valet trash, there’s always a problem with the water pipes/having to shut the off at least once a month, they remove ‘bad posts’ have posted twice out the unkempt construction trash and they’... read more
Business response:
Hi Sarah, We appreciate your feedback, and I would like the opportunity to speak with you regarding your concerns. I called and left you a voicemail this morning, so if you could please call me back at your convenience, I would appreciate it. I look forward to speaking with you soon. …See More
This is a great property and Alexis Garcia in the rental office is amazing. She works hard to make sure any issue is resolved and taken care of. Her level of service is something to be admired.
Business response:
Thank you so much, Olinda Cole! We appreciate you taking the time to provide us with this wonderful review! Please let us know if there is anything more we can do to enhance your living experience with us. Have a great day! Dayna Suverkrop, Property Manager
Business response:
Al Bydesign, We appreciate your honest feedback and we're happy to help in any way we can! Please let us know if you need anything else. Dayna Suverkrop, Property Manager
Hyde Park's new management is stunning and goes beyond and above! Totally recommend.
Business response:
Hi Shawnte Clayton, Thank you so much for the exciting review! Please don't hesitate to let us know if you need anything further.
Frequently asked questions about The Resort at Valley Ranch
How is The Resort at Valley Ranch rated?
The Resort at Valley Ranch has a 3.8 star rating with 61 reviews.
When is The Resort at Valley Ranch open?
The Resort at Valley Ranch is closed now. It will open at 9:00 a.m.
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