The Langston

Samantha B. 

on BBB

2 years ago

Our washer began to smell like sewer and ruined a bunch of our clothes. I had notified the leasing office about this issue on September 1st and had to remind them again on the 11th before anyone came to fix it. Our fire alarm battery dies every 6 days, and is so sensitive that it will go off if we toast bread as well as just simply turning on the oven. Maintenance keeps telling us that they “ordered us a new one” but nothing has ever come of that. Our dishwasher has always had black mold in it. I have gotten on my hands and ... read more

Claudia V 

on BBB

2 years ago

I live in these apartments for already a year and two months. Since the 12th of this month, September, I informed the office about an underground water leak in my apartment, and until today I have not had any response about this issue. Closet has water all over the floor and all my clothes are soak wet. My mother sleep and fall on the floor. And the apartment office has not reached out to me for already six days since my report. The smell of mold is noticeable, and is already affecting my kids health. 

Upset C 

on BBB

2 years ago

We are a sec 8 family with a mentally and physically disabled senior, the manager held an apt at (Westwood apt Sacramento) and took 90 DAYS to fill out a simple fasa online and RESPOND on time, that’s all that had to be done! We paid 250$ to hold an apt!! I had to physically walk in to get any type of answers as I called 156 times in an afternoon not one return call! Finally after we are on our LAST WEEK at our old place they tell us “ I don’t have time to do your application anymore your constant checking in is too much you... read more

James B 

on BBB

2 years ago

I am a new resident at Waterford at Southlands, less than a month. They require residents to do a full move in checklist. I do not have a problem with this other than what the resident is doing is basically an inspection of what has been done to the apartment before move on, because the management can't be bothered. I asked how specific I needed to be and I was told very specific. Patchwork painting was done. Manager informed me that they paid a third party contractor to do a full painting of apartment. It was never checked.... read more

Volha L 

on BBB

2 years ago

I’ve lived in Youngstown Flats , Seattle for the past 7 years . I’ve never had any issues and I’ve always paid my rent on time . When Greystar took over Youngstown Flats , I’ve found they had raised my rent by %65 WITH NO WARNING. Its illegal in Seattle. If the rent is raised by at least %10 , the property management needs to inform the tenant 180 days in advance . I had 0 days notice . My rent rise from $1520 to $2349 WITH NO WARNING! My unit is income based , too so there limits they can the rent up . 

Erica M 

on BBB

2 years ago

They are allowing infestations of bed bugs in their communities 

JENNI M 

on BBB

2 years ago

1) They unlawfully entered my apartment without my consent (office manager/maintenance worker/3rd party entity doing apartment checks) while I was home in my t-shirt and underwear - I had to yell at the maintenance worker to get out of my apartment in order for him to get out. When I saw him around the ground he would smirk as if it were funny. I called the leasing office to speak with the assistant manager - never received call back. Called Corporate Greystar- left numerous messages, no call back. 2) Worker/Employee from Gr... read more

Melissa C 

on BBB

2 years ago

My family moved in February 2022, the apartment was disgusting, never cleaned, mold in the toliet that took 2 months to even replace. When we signed our lease we liked that it had a no marijuana addendum. However for the year and a half we lived there our neighbors were constantly smoking marijuana to the point it was affecting mine and my husband's health. We broke our lease stating the breach of contract for the marijuana and other issues like maintenance, and the entry gate not being fixed in a timely manner which lead to... read more

Ann Marie D 

on BBB

2 years ago

I resided in a Greystar property from 2020-2021, and I was a responsible tenant that maintained a clean apartment and paid rent on time. Ahead of moving out, I requested a walk through with property staff in writing and never received a response. Since I thought the unit was in good shape, I didn't press any further and moved out. After moving out, I received a bill from Greystar for "damages" to the unit. When I requested documentation, they sent me photos which reflected normal wear and tear (for example, small scuffs on t... read more