The Langston

Arcelia P. 

on BBB

2 years ago

We were living at elevate apartments run by greystar I lease was up we moved and a couple days was hit with a **** bill 950 for paint,1300 for carpeting along with other charges we have asked for proof of **** the lady bre in the office cussed us out told us get off property we then emailed her she told us we needed to talk to greystar we have made numerous calls they don't answer left messages never a call back so we proceeded to let bre know it is law that they provide me with proof receipts, she said for us not to contact... read more

Lamar W 

on BBB

2 years ago

I made a deposit on an apartment I wasnt approved for. I was told I would receive the deposit back within 2 weeks. Its over a month now and today I was told it would be up to 30 days for the check to be mailed. Ive been getting the run-around for my deposit long enough. The money was was withdrawn from my bank account in less than 24 hours. The return of my deposit should be the same. 

Sandie G 

on BBB

2 years ago

This apartment complex is horrible, they have bugs and never fix anything that is broken ( sink , bathroom etc. ) then will charge you after you move out to make improvements! Never customer service or will never fill a work order ! Please read and do your research on this company 

Tonya H 

on BBB

2 years ago

Since Greystar started managing the complex safety has been a HUGE issue and we no longer feel safe living here. I can provide a few examples in regard to the safety issues we have.The front door to the A building was broken for MONTHS on end meaning anyone and everyone could access the building causing a huge safety concern,The front gate to the complex is consistently broken and it again goes MONTHS without being fixed causing anyone to drive into the complex causing a huge safety concern.There is a huge hole in the fence ... read more

Eric L 

on BBB

2 years ago

Greystar does NOT compensate apartment locators. I am an ***************** who referred my client to **************** apartments located in *******, ** in July of 2022. It is now Jan 31, 2023 and I have not been compensated for my transaction. This property is **************** located in ******* ** After a series of emails I've been given the "run around" from the property manager and associates and 7 months later, delayed responses, lies and no compensation. I've done my part as a locator but parties of **************** apa... read more

Natalie H 

on BBB

2 years ago

Lots of promises at Citiscape ******* managed by Greystar but very far from a luxury property. The apartments are on the 14th through 23rd floor but they let all four elevators fall into disrepair for over a year. I cant count the number of times I and the other tenants have had to walk up the stairs, carrying our children, pets and groceries because all of the elevators had been allowed to break and they wouldnt pay to repair them. For over a year, and nothing was done. . Im amazed the city hasnt shut them down, considering... read more

Jessica C 

on BBB

2 years ago

I lived in a Greystar managed apartment and management was awful. My first month living there, the apartment manager came to my door with a maintenance guy to look at my AC unit while i was on a conference call. When I asked her to come back she physically pushed my door open with her hands. I had to slam the door closed and lock it to keep her out. Its been downhill ever since. Management has zero respect for residents. The final straw was waking up and leaving my bedroom and then coming back into my bedroom about an hour l... read more

Preonna R 

on BBB

2 years ago

SAVE YOURSELF TIME AND TRAUMA AND DO NOT EVER RENT FROM A PROPERTY MANAGED BY GREYSTAR! They are the epitome of lousy lazy and unethical. When my apartment complex was managed by another company I never had any problems with management. As soon as Greystar took over came problem after problem!! New management ***** and is not good at fixing problems or communicating respectfully with residents! Poor attitudes of the workers with nasty attitudes! Molded apartment units, they make new rules not found in the lease almost every ... read more

Tenent R 

on BBB

2 years ago

I've been at a ****** campus for 4 years. My current renewal terms is sitting at a 7% increase over last year's rent, overall 13% in the last 4 years. I'm disabled and made my communication needs aware to property management before moving in. The accommodations are also posted to my door. Property management consistently fails to make their communication accessible. I've had to prompt them for the last two lease renewals. Despite having hundreds of units on the property, only one of three laundry facilities is available at a... read more