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The Kensington Wing
- Healthcare
- London
About this business
Location details
Westminster Hospital, 3rd Floor, Chelsea and, 369 Fulham Rd., 3rd Floor, Chelsea and, 369 Fulham Rd., London, SW10 9NH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
My wife and I still discuss the traumatic experience we had at the Kensington Wing last year. The postpartum care in particular, by the midwives, was absolutely appalling. When we discussed the care with the NHS midwives they were also shocked by the treatment my wife received. I truly believe we would have had a better experience on the NHS. It is absolutely disgusting and shameful the way you treat women.
I have not been treated there yet, however my experience dealing with receptionist to book the appointments required have been extremely frustrating. The lines are always busy, requiring to call several times a day. When someone picks up, they keep putting you on hold in a rude manner. the week day receptionist has been very difficult to communicate with, interactions are not polite, accusatory, information given is incorrect and even appointments were booked twice. Melanie the manager seems to be much better qualified and c... read more
Didn’t even make it to my initial appointment. I was first booked for a phone consultation with a midwife, during which she asked detailed questions about my pregnancy and then scheduled me for a face-to-face appointment. My husband and I both took a day off work and travelled all the way to the hospital, only to be told there was no booking in the system. Instead of admitting a mistake or acknowledging possible system issues, the staff tried to gaslight me into believing I had never spoken to the midwife or booked an appoin... read more
Throughout the pregnancy the care/appointments were well. During and after the birth however we experienced a few things that weren’t to our expectation and /or caused unnecessary admin. The room we stayed in was way too warm and had little ventilation. This room was far the warmest at the backend of the hallway. We had to stay eventually a couple of nights whilst expectations were set that we could leave a day earlier. Little one was doing fine but had dropped some weight, but this was only day 2 post emergency c-section (&... read more
I had two children at the Kensington Wing, both with Charlotte Dean. She is a wonderful consultant and the full midwife team are incredibly caring. We felt so well cared for through the entire process I am so grateful to the full Kensington Wing team.
Frequently asked questions about The Kensington Wing
How is The Kensington Wing rated?
The Kensington Wing has a 3.2 star rating with 38 reviews.
When is The Kensington Wing open?
The Kensington Wing is closed now. It will open at 8:00 a.m.
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