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The Groutsmith
- Flooring
- Oviedo, FL
About this business
Tile and grout cleaning
Location details
4250 Alafaya Trail, Ste 212-360, Oviedo, FL, 32765, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
They were fantastic. A great job---my shower looks like new! I would recommend them highly.
The team showed up on time, explained what they would be doing, kept me informed throughout the day and apologized for the noise - which was from the equipment used to perform the job. Wonderful experience - beautiful floors afterwards. Have already referred the company to a friend that commented that my floors looked like new!
Business response:
Thank you so much for allowing our company to help freshen the look of the tile flooring in your home and for the lovely comment. We greatly appreciate having had to opportunity to meet you.
Mike came out to the house and explained everything they would do to bring our disgusting tile back to life. The crew that came to the house worked hard at making all the tile in the house looked like brand new. They replaced a few tiles and they came out perfect. All in all they saved us from replacing all the tile in the house . This saved us tons of money!!!
Business response:
Thank you so much for the wonderful experience, it gives us pleasure to help bring something back to life.
We had concerns with the initial repair, when we brought it to their attention it was resolved quickly on the second visit.
They are Johnny on the spot when it comes to the sales appointment, but when there are problems, don't count on them responding very quickly or to take responsibility for damages. I agreed for them to come in and re-color my grout. While the guys were here, I approved the work that was completed. Within 2 hours of them leaving, upon closer examination, I realized that some of the black tiles were scratched and damaged by the installers. I sent an email immediately to notify them. I spoke with Mike, the owner, and he said he ... read more
Business response:
My company cleaned the Tile and sealed the grout at this location. Issue of the customer is some minor scratching on the ceramic black decorative tile inter mixed with the white on the bath floor. Once I was made aware of this I visited and looked at 2 things; Our brushes we use - I brought 1 to see if I cleaned would it scratch a tile - it did not. When I asked Ms.B, she still felt we scratched them. Second - I looked at our machine, vacuum with brushes to see if anything was not in order, wheels etc. Everything was fine. I... read more
On time, very courteous and kept work area clean.
Professional in every aspect.
Very professional and Knowledgeable!
Great people to deal with. I'm impressed.
Frequently asked questions about The Groutsmith
How is The Groutsmith rated?
The Groutsmith has a 4.7 star rating with 487 reviews.
When is The Groutsmith open?
The Groutsmith is closed now. It will open at 8:30 a.m.
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