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The Grand at Legacy West
- Apartments
- Plano, TX
About this business
Location details
6080 Water Street, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Verified Renter Location is unbeatable. Elevators consistently need repair. Maintenance is fast yet they don’t complete tasks carefully (ie: weather stripping on the door replaced but not done completely so it mostly works, dishwasher repaired but not placed completely and correctly back into the cabinet), Items from move in checklist are still incomplete even after notifying management.
Verified Renter For the most part, The Grand is great. There are small things here and there that you will experience when living among the apartment renter populous. I will also say, the majority of issues that I have are with the residents of The Grand, not the management company.
Business response:
We appreciate your honest feedback. It's great to hear that you find The Grand to be a good place to live. We understand that there can be challenges when living in a community, and we're always striving to make improvements. If you have any concerns or suggestions, please feel free to reach out to us at 1 469-573-9937 or legacywestmgr@willowbridgepc.com. Sincerely, The Grand at Legacy West Management Team
Verified Renter The community and people are great at the Grand. The only complaint is that the elevator has been out since right after we moved in and still hasn’t been fixed. I understand the demand for parts and it’s hard to get things in right now but it’s still frustrating that we can’t do anything about it. Other than that the people are great and the location is Prime
Business response:
We appreciate your kind words about our community and the people here at the Grand. We understand your frustration regarding the elevator situation and we're working diligently to resolve it. We value your patience and understanding during this time. We're glad to hear that you're enjoying the location and the community. Sincerely, The Grand at Legacy West Management Team
Verified Renter Great location! Apartments are a bit dated considering how modern and current the surrounding areas are. There’s a lot I have yet to discover since we have not gotten a proper tour of the property. Leasing office staff are kind but seem busy and overwhelmed.
Verified Renter The ceiling and walls don't block any noise. You can hear every word every footstep especially at 3am. My calves are killing me due to the broken elevators for about a month now with no repair!
Business response:
We appreciate your feedback and understand your concerns about noise and the elevator situation. We strive to maintain a comfortable and enjoyable living environment for all our residents. We encourage you to reach out to us at 1 469-573-9937 or legacywestmgr@willowbridgepc.com so we can address your concerns directly. Sincerely, The Grand at Legacy West Management Team
Verified Renter The leasing office is very slow and ignored my request several times, took 2 months to get the answer with no apology. It was super frustrating.
Business response:
We truly appreciate your feedback and are sorry to hear about your experience with our leasing office. We strive to provide prompt and efficient service, and it's clear we fell short in your case. We invite you to reach out to us at 1 469-573-9937 or legacywestmgr@willowbridgepc.com so we can work towards improving your experience. Sincerely, The Grand at Legacy West Management Team
Verified Renter The staff were friendly and completed my work in good time.
Business response:
We appreciate your positive feedback and are happy to hear that our team was able to assist you promptly. We strive to provide the best service to all our residents. Thank you for choosing to make our community your home. Sincerely, The Grand at Legacy West Management Team
Verified Renter Excellent location and very helpful staff. I have been living in this society for last two years and had no issues. In the heart of legacy west and walking distance with most of the restaurants. We’ll connected
Business response:
We appreciate your positive feedback and are delighted to know that our location and community have been a great fit for you over the past two years. It's wonderful to hear that you've found our location convenient and well-connected. Thank you for choosing to make our community your home. Sincerely, The Grand at Legacy West Management Team
Verified Renter The outside commons area has gone down hill drastically. There are water lines that are broken. The grass is almost gone in certain areas. They are not blown off the common areas. The elevators are down all of the time. It use to be such a beautiful place in the common areas now, not so much.
Frequently asked questions about The Grand at Legacy West
How is The Grand at Legacy West rated?
The Grand at Legacy West has a 4.4 star rating with 557 reviews.
When is The Grand at Legacy West open?
The Grand at Legacy West is closed now. It will open tomorrow at 9:00 a.m.
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