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The Federal Savings Bank
- Finance
- Bronx, NY
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
961 Morris Park Ave, Bronx, NY, 10462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recently refinanced with them and the whole process was smooth and simple. Was able to lock in a 2.25% APR down from my current 3.125% and save myself about $400/month so I’m super excited about that!
A great refinance experience! Thorough, sensitive, confident and on time! I recommend James Lott and his team very highly!
Swamping me with junk mail. 2 in one day, 3 or 4 a week. The more junk mail I receive from a vendor, the less chance I will do business with them. Leave me alone.
Business response:
Hi Tim, We regret to hear you had a negative experience with us. We are happy to assist in adding you to our opt out mailing list. To do so please provide either your full mailing address or the notice ID number on your most recent mailer via an email to customersupport@thefederalsavingsbank.com Thank you, Customer Support
If I can give them negative stars I would. I started the process of purchasing a home in November, it is now February and I’ve backed out of the deal, due to lack of professionalism. There was plenty errors being made, poor communication and etc. They made an already stressful situation even more stressful. I truly would not recommend them to anyone.
Business response:
Hi Tiffany, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. Could you please provide the name of your mortgage banker via an email to customersupport@thefederalsavingsbank.com Thank you, Customer Support
It was a very smooth refinancing process
Nicholas Sasse is the greatest to work with on Refinancing my house. He made the process very easy from beginning to end.
Timothy Delaney did a great job.He was knowledgeable, courteous, quick, and great at explaining everything each step of the way.He explained when there could be a hiccup in the process and how we would get through them before they happened. When they happened, he kept on top of communications and kept me comfortable with the process. I would definitely recommend The Federal Savings Bank for a home mortgage refinance because of my interactions with Timothy.
The banker and support staff were professional, pleasant and helpful throughout the process.
Vanessa and her team worked tirelessly to assist with all my home buying needs from start to finish. She communicated well and was always available letting me know where we were in the process step by step. She was very knowledgeable in regards to all my questions and concerns along the way.
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 615 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open tomorrow at 8:30 a.m.
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