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The Federal Savings Bank
- Finance
- Bronx, NY
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
961 Morris Park Ave, Bronx, NY, 10462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Justin ******was efficient, knowledgeable and very responsive. He explained everything along the way and executed on all deliverables communicated! A job well done!
Excellent communication from start to finish. I couldn't have imagined that I would get the best rate known to humankind. My recommendation will go to family, friends and anyone that is looking for integrity in lending. Thank you Federal Savings Bank team.
I began a refi of a second home with Timothy ***** of The Federal Savings Bank in September of 2020. I was given a rate of 2.5% on $380,000. All of the usual information for a refi was requesting and supplied within 24 hours. Again as usual, more requests for info was requested and supplied. They requested I pay $494 for the appraisal. This was a little unusual as I have never had this occur before. Usually this is paid at closing, but I didn’t think too much of it and I paid for the appraisal. A few weeks later an appraisal... read more
My husband is a retired veteran. We applied for a VA streamline refinance. Communication at 1st was good... then after they suck you in communication is horrible. They promised 3 week closing. Started out in the beginning of February and April 8 received final paperwork. They decreased our loan amount and wanted us to pay out of pocket. Called the VP to complain and his message was I'll get back to you within 24 hours. No response. We finally said no... no way I'm closing this deal. BEWARE OF THIS COMPANY
Business response:
Hi James, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details to share on your experience please email us directly at customersupport@thefederalsavingsbank.com Thank you, Customer Support
The overall experience is very good. I would recommend anyone to work with mortgage broker R. Schnall.
Excellent team, working with Dino was the best step we could have taken to ensure a smooth and quick transaction!
Aramis was outstanding and was patient enough with me to explain the details of my loan every step of the way. A definite 5 stars!
Exemplary customer service afforded by Daniel ******. Patient, Resilient, and Professional in finding a solution to our mortgage problems. It took only 25 days, for a very complicated refinance/mortgage, to be completed.
Mark Gillum is very professional. I cannot express how fortunate I feel to have had him guide me through the application process to closing. I will not only recommend your company to friends; I will specifically recommend that they do every thing they can to work with Mark.
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 615 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open tomorrow at 8:30 a.m.
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