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The Federal Savings Bank
- Finance
- Bronx, NY
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
961 Morris Park Ave, Bronx, NY, 10462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
**** ******** was great the entire time throughout this process. We had a somewhat tricky situation and he always communicated everything and was available to discuss any questions whenever I needed. He gave us options and we were able to navigate through this process with ease. Any time we would receive documents to sign, he called us to discuss and explain what we were signing. When we went to closing, I already knew everything I was signing thanks to the great detail that **** went into with us. He was wonderful to work w... read more
As a first time home buyer, i have heard a lot of dreary stories in regards to the Home buying process but ****** ****** and her team at the Federal Savings Bank, made the process so smooth it was fantastic! She broke down all the terms/contracts so an elementary student can understand and I felt she had our best interest at heart, from start to finish. Even the closing process was such a breeze! 10/10
Disorganized, does not follow up with customers properly. **** to reach when needed. Started process in Jan, now its end of May with no **** results. Started out with a 2.25 lock rate, rates have increased and now in order to keep it I must pay over 4K in fees/points. Had a property in forbearance, they said they could help with ****, never saw a loan estimate even when I asked for it. Had me do an appraisal on a streamline **** on my primary loan/home that had equity, dont know why but they did. They wanted me to get a pers... read more
Business response:
Hi Sid, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details to share please email us directly at customersupport@thefederalsavingsbank.com Thank you, Customer Support
I just refinanced my home through Federal Saving Bank, and it was the smoothest loan process I have been through, and *********, ***** **** was very helpful, and even patient with me when he had to keep explaining the same thing over and over. I will definitely recommend ***** and Federal Savings Bank to anyone looking for financing.
Unorganized as we called the bank on 6 different occasions for 6 different papers.When I would call the voicemail would be full.Was *** promptly responding to text messages.Would have other reps calling asking for a paper that was already submitted to him.Set up a notary date without notifying me and when I rearranged my day to accommodate, *** canceled.All around a poor experience and kept my $200 because we couldnt close on time when my loan was cleared for closing but because they couldnt meet the deadline.
Phenomenal work by everyone on *****************. Happy to have worked with everyone to ensure the process was efficient and that timelines were met. Thank you so much!
Customer service is exceptional the process was quick and easy
I received a call from the Federal Saving Bank to refinance using the ***** program. Their initial proposal was a interest rate of 3.75, when I did not accept they offered me a 3.5 and I asked if I was paying points for this, they said no (but I was!). The said I had to pay a 219 dollar fee for closing costs, I asked if I would get that money back if I didn't close and they said I should be able to. Well after receiving multiple offers that were 10x better and deciding to close with someone else they said I would not get the... read more
Business response:
Hi Luiz, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. Could you please provide the name of your mortgage banker along with any additional details via an email to customersupport@thefederalsavingsbank.com Thank you, Customer Support
Excellent experience, professional and honest up front. Moe and ***** made this closing a breeze.
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 615 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open on Monday at 8:30 a.m.
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