This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
The Co-operative Bank - Derby
- Finance
- Derby
About this business
Location details
31 East St, Derby, DE1 2AL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | 9:00 a.m. to 12:30 p.m. | |
| Sun | Closed |
I bank with the Co-op, so do other family members, because they have a branch here and the staff at the local branch are helpful, knowledgeable and friendly, but it's marred by the inability to contact them by phone. They very rarely answer it. The national number regularly has wait times in excess of 20-30 minutes and the customer service staff on that number have given me wrong information about opening times at the branch and other incorrect information. They do not have live chat, which I would prefer as I'm hearing impa... read more
I have tried to call the branch all week. Today I called 5 times. The calls just ring until they time out. The national number told me this branch is not open today (Saturday) but the info on here says it is open and the info on the bank's app says it's open. I have suggested an edit on opening times for that reason. There is no answerphone message saying its closed or that gives its opening hours. The branch staff themselves are lovely and very helpful, but it's completely marred by this inability to contact them. I can't t... read more
Edit (June 2024) Unfortunately getting through to the branch on the phone is once again proving extremely difficult. It rings and rings and then times out and hangs up. Edit. Short update. The phone issue has been resolved and can now get through quickly. Great branch and staff. The staff are lovely and have been extremely helpful while I've been supporting a disabled relative. This branch have been invaluable. Unfortunately the experience is marred by the fact that it's often extremely difficult to get hold of them by phone... read more
Appalled with what they did to my partner, all she wanted was the last 4 months of bank statements because we are trying to move house and they couldn't do it, this bank is making it impossible for us to finally get our own house, we are so angry
Frequently asked questions about The Co-operative Bank - Derby
How is The Co-operative Bank - Derby rated?
The Co-operative Bank - Derby has a 3.6 star rating with 36 reviews.
When is The Co-operative Bank - Derby open?
The Co-operative Bank - Derby is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com