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The Aspect By Cortland
- Residential Leasing
- Austin, TX
About this business
Specialties With skyline views and convenience to Downtown Austin, our community puts the best of city living at your front door. Whether it is the spa-worthy bathroom with free-standing showers or the dinner-party ready kitchen with quartz countertops and stainless steel appliances, our one, two, and three-bedroom apartments brighten your everyday Ð from the moment you wake up to the minute you come home. Go for a stroll or take out a canoe or paddleboard at Zilker Metropolitan Park, or head over to SoCo District for so... read more
Location details
4900 E Oltorf St, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nice, quiet community, great staff I just moved in, and I like the place so far. Excellent amenities, they still working on improvements. Great customer service from the office staff, special thanks to Chris and the office manager for being so helpful and making the moving experience go smoothly despite last minute issues (I ended up moving to a different unit).
Business response:
Thank you for your positive feedback about The Aspect Apartment Homes! It's great to hear that you're enjoying your new home and the amenities we have to offer. We are glad that despite the last-minute changes, Chris and the office manager were able to assist you and ensure a smooth moving experience. We are always here to help and make your experience as pleasant as possible. Welcome to the community!
I loved living here! I absolutely loved living here! I felt like management and the office staff handled the entire freeze situation of 2020 well. Kept us well informed during the Austin shutdown during the coronavirus and just always made sure that no matter what disaster was happening outside of our community, we were up to date and well informed. The manager is always friendly and Kacey always had a smile on her face! I hated to leave but my job took me out of state. If you’re looking for a central location but just far e... read more
More bad than good I love the location of this complex as it’s a quick drive to downtown. However, walking my dogs at night has recently made me uncomfortable the homeless population has been pushed towards this area. Also, the gates never work for more than 24hours. Work orders take forever to be completed (2months was the longest and 1week was the fastest). Upon move-in, the apartment smelt weird as if it had been vacant for an extended period of time and all the holes in the walls from the previous residents were barely f... read more
Business response:
Hello and thank you for taking the time to share your experience. We understand the depth of your concerns and apologize for the delayed requests you've experienced. Our priority is to ensure resident happiness, so we'd appreciate the opportunity to learn more about how we can improve your residency promptly. Please contact our office at your earliest convenience. We hope to connect with you soon.
Cheap and awful! If I could give this place zero stars, I would. These people are cheap, cheap, cheap. Before the February 2021 winter storms, it was awful. They had us move into a unit that hadn’t had people in if for awhile, and there were bugs EVERYWHERE. We were begging them to get exterminators to come by—and that was when we were able to get them on the phone, which was RARELY, if ever. Then when they finally responded, they wouldn’t send an exterminator for WEEKS, and the they did they never provided advanced notice, ... read more
Business response:
Thank you for taking the time to voice your concerns. We are disappointed to hear that we have been slow to resolve your maintenance issues and sincerely apologize. We do not take pest issues lightly and would appreciate the chance to connect with you on the matter if you are still experiencing this issue. At your convenience, please contact our office so we can work to implement solutions. We look forward to improving your stay with us.
Probably 2.5 Stars If I'm Honest At first glance, this place is awesome - but there's a lot to know. The Good: - Located within easy distance to downtown, nearby HEB and quick food options, but also feels a little more residential so running/walking isn't too conguested - Updated apartments with nice countertops and appliances - Nest thermostat and Google Fiber are both nice to have - The bathtubs: the best part - perfect for soaking The Bad: - Package service isn't actually available anymore as the office won't recieve pack... read more
Business response:
Thank you for your review. While we're delighted that you enjoy our community and location, we're disappointed to hear that you're not entirely happy with your stay. We appreciate that you’ve taken the time to share what areas we can improve on. We'd like to speak about your concerns in more detail so please contact our office when you have the chance. We look forward to making your residency a better one.
Don't be fooled - New management is not any better. Worst apartment I have ever lived at. They have had a severe raccoon problem since I moved in almost a year ago. It's probably because they never pick up the trash when they say they will. The back gate is always broken, I've literally never seen it operational for more than 24 hours. I was told I would get wood floors and I was given carpet everywhere but the kitchen and bathroom. Service request take multiple calls to get someone to even show up. and when they do they may... read more
Business response:
Thank you for taking the time to share your thoughts with us. We are saddened to read that your experience in our community has been negative. Your well-being and comfort are very important to us and we would value your time in discussing these observations that you may have in bettering your experience. Please know, we are looking to connect with you as soon as possible to see how we can alleviate some of these more alarming concerns so please contact our office. We look forward to connecting with you and addressing each of... read more
Maintenance is awesome! Kelly from maintenance is amazing. He's always on top of everything when my roommates and I request something in the apartment. He goes above and beyond by even taking our Christmas tree down! Thank you, Kelly!
Business response:
Thank you for taking a moment to recognize our maintenance person, Kelly. He goes the extra mile with his service and we're thrilled you got to experience this first-hand!
Stellar Stay 3 weeks in Meeting my expectation-- accommodations have been more than adequate. I'm a thorough renter-- I looked at 15 places for a 6 month lease. The Aspect was above and beyond the best value I found within 15 minutes of downtown ATX. More importantly, they stuck to their end and made the process easy. I've waited ~3 weeks since moving in to post a review for fear of later revising (which I still will do if anything changes). Pre Move-In: Communications were adequate. I'm a demanding renter and expect a very ... read more
Business response:
Thank you for the high praise! We love hearing that our residents are enjoying top-notch service and living quality. Our team takes great pride in ensuring that our residents are matched with the perfect home to fit their needs, and are happy to have been able to do that for you. We see our community as family and love providing compassionate and prompt service on a daily basis. Welcome home!
Run Away Far Away From This Place Lots of crimes being committed at this property from peeping toms, robbery, aggravated home invasions and much more. Old and New management have not done anything to keep us residents safe. We have asked for security but they would not do it. Roach infestations Structure damged buildings And I could go on and on. The pictures you see were taken when the property was new looks nothing like that anymore. Dont waste your time
Business response:
Hi there, thank you for taking the time to write this review. We completely understand where you're coming from and would love the chance to discuss the steps we've taken to address this. When you have a moment, please reach out to our front office. Our residents' comfort means the world to us and we'd sincerely appreciate the chance to provide you with peace of mind. Hope to speak soon!
Frequently asked questions about The Aspect By Cortland
How is The Aspect By Cortland rated?
The Aspect By Cortland has a 4.1 star rating with 304 reviews.
When is The Aspect By Cortland open?
The Aspect By Cortland is open now. It will close at 5:00 p.m.
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