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Team Gillman Subaru North
- Automotive
- Houston, TX
About this business
Location details
18202 North Fwy, Houston, TX, 77090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Parts Online Terrible Service I ordered a hitch from their website. After 2 weeks of waiting and multiple emails that were NOT responded to, I was notified that my order was cancelled after during a phone call to the company. I would not recommend using the online parts store. Customer service was subpar.
Business response:
The needs of our customers are always our top concern. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact (281) 784-1000 at your earliest convenience. Regards, The Gillman Subaru Houston North Team - (281) 784-1000
4 weeks later still waiting for my trade in check. I traded in a car with higher value than one I bought and 4 weeks later I have not received my check for trade in. Up until that I was very happy with the dealership.
Business response:
Thank you for taking the time to share your feedback regarding your recent visit. We take your concerns very seriously. If you would like to discuss your experience with us further, please contact us directly. Regards, The Gillman Subaru Houston North Team - (281) 784-1000
Interesting Experience Buying an SUV We bought a certified used 2018. I desired to see the inspection report before purchase. The salesperson brought out the service history but no official inspection report which was given to us to sign in finance Dept. I noted the service history did not show the chip repair that was located just under the eyesight center which showed on the windshield diagram on the inspection report. So I went out to the vehicle to look at the windshield and found another chip on the lower drivers side. ... read more
Awni Kawar is amazing We are SOOO incredibly happy with the 2018 Subaru Legacy we purchased from Awni Kawar! He was very kind and patient with all of our children we had in tow. We told him what we wanted and he knew right away what would fit our style and size. He was able to get to the budget we could afford and when we went in to do the financing, it was super fast and all electronic. No long paper signing and not a lot of paperwork to take home. The best part about it all is we were in and out within 3 hours.....that nev... read more
Business response:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Take care, The Gillman Subaru Houston North Team - (281) 784-1000
Felicia was great. If you plan on stopping by this dealership, be sure you deal with Felicia Cooley; she is well informed, sincere, and will work hard to help you get what you want. She provided me with simple and smooth buying experience, and it didn't take long either. 10/10 would recommend.
Business response:
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Take care, The Gillman Subaru Houston North Team - (281) 784-1000
Marshall Sullivan For the first time since I bought my car I can say I am happy with my Lancer. It started off loud and only got worse, to the point of having a feeling it was going to leave me stranded on the freeway. I had asked several people at the dealership WHY, from the start...and was being told that it is how Lancers are. Well, I picked it up today and drove the 45 min home with no noise what so ever, was able to keep radio at a normal level and not above 35 to drone out the noise...and had the smoothest ride in the... read more
Business response:
First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Marshall assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Take care, The Gillman Subaru Houston North Team - (281) 784-1000
Flood car “buyer beware” Took my son to buy his first car. Purchased a used 2015 Subaru Crosstrek that was “100% guaranteed flood free” from Gilman website. The Car Fax report also said the same. After some back and forth negotiations we purchased. Millennial Salesman explained how good of deal we got and dealership made no money.... yep ok sonny. So after we get car home I have my son go to my trusted mechanic to give a sanity check. whithin 15 minutes, overwhelming evidence indicated it was a flood car. Sand and mud plus p... read more
Business response:
Our team has received this review and it’s been acknowledged.
never had a better experience They care for their customers long after the sale, Waleed Elostaz and David Soliz took great care of me, would highly recommend to anyone looking for a Subaru
Business response:
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Gillman Subaru Houston North Team - (281) 784-1000
False Advertising. Excruciating experience. Stay away! This is honestly the most excruciating experience I have ever had with any business. I have had many sleepless nights because of the stress it has given me. Now I understand the reputation that used car salesmen have gotten. These people are straight up deceivers and connivers. The vehicle was listing at 5511 on their website, yet they charged me 6006. They rush you through the process and kick you out the door. You see no paper work, just a big tablet (in LANDSCAPE view... read more
Business response:
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, The Gillman Subaru Houston North Team - (281) 784-1000
Frequently asked questions about Team Gillman Subaru North
How is Team Gillman Subaru North rated?
Team Gillman Subaru North has a 4.5 star rating with 3,460 reviews.
When is Team Gillman Subaru North open?
Team Gillman Subaru North is open now. It will close at 8:00 p.m.
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