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Team Gillman Subaru North
- Automotive
- Houston, TX
About this business
Location details
18202 North Fwy, Houston, TX, 77090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Warranty or no warranty Bought a used car from Gillman Subaru after being assured from the salesman and the manager that it had a remaining Hyundai warranty. Everything was fine at first, until it started having transmission issues. Hyundai picked up the vehicle and took it to their dealership for a diagnostic review. We were told that the transmission had internal fault codes, needing to be replaced and there was no warranty coverage because when we bought it from Gillman the warranty had already expired. The reason we boug... read more
Business response:
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, The Gillman Subaru North Team
Ran my credit twice I went to Gillman Acura to look at a vehicle and backed out of the deal when my wife found major damage in the interior of the car that initially missed. The next day I get a call from the associate that there was a similar vehicle in the Subaru lot next door so I went to look at it. Once there I was told that they had to run my credit again although it had been done the day before and I quickly told them no and was about to leave when they came back to tell me that they could use the paperwork from next ... read more
Complete Sham from beginning to end. This is an excerpt from emails I've sent directly to multiple there with no response: The car was overpriced and ill maintained. I was told my car had the mats, and then after my purchase was told it didn't matter that one is missing because I bought it as is. I was assured it had never been in an accident, but when I took off the temporary license plate it was clear someone had bumped into the front end breaking part of the car and the license plate frame, and in the daylight it is appar... read more
Don't trust them! Made the mistake of trusting them in a used car purchase. Stupid, I know. Within weeks, it required thousands of dollars in maintenance and repair. THOUSANDS. I bought it as-is, so they refuse to even discuss making it right, even though it broke down just two weeks after purchase. Ethically, based on my experience, the only difference between them and the lowest, sleaziest used car dealer is the fancy showroom. Trusting and buying from them was one of the worst decisions of my life.
Terrible service from Mr Nunez. Don’t buy from them. I co-signed for my daughter and later discovered I was listed as primary buyer. Terrible service from a Mr Nunez. I would not recommend dealing with him.
Terrible Service Ordering Online I ordered the taillight housing for my Subaru Impreza on 1/18 and didn't hear anything until 1/23, almost a week later, when they finally acknowledged the order. They re-charged my card for the part + shipping for a total of 150.00, after I was already charged 150.00 when I placed the order. I called to find out why I had been double charged and the guy on the phone told me he didn't know what I was talking about and he could only see one charge. He definitely didn't care or didn't want to li... read more
Parts Online Terrible Service I ordered a hitch from their website. After 2 weeks of waiting and multiple emails that were NOT responded to, I was notified that my order was cancelled after during a phone call to the company. I would not recommend using the online parts store. Customer service was subpar.
Business response:
The needs of our customers are always our top concern. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact (281) 784-1000 at your earliest convenience. Regards, The Gillman Subaru Houston North Team - (281) 784-1000
4 weeks later still waiting for my trade in check. I traded in a car with higher value than one I bought and 4 weeks later I have not received my check for trade in. Up until that I was very happy with the dealership.
Business response:
Thank you for taking the time to share your feedback regarding your recent visit. We take your concerns very seriously. If you would like to discuss your experience with us further, please contact us directly. Regards, The Gillman Subaru Houston North Team - (281) 784-1000
Interesting Experience Buying an SUV We bought a certified used 2018. I desired to see the inspection report before purchase. The salesperson brought out the service history but no official inspection report which was given to us to sign in finance Dept. I noted the service history did not show the chip repair that was located just under the eyesight center which showed on the windshield diagram on the inspection report. So I went out to the vehicle to look at the windshield and found another chip on the lower drivers side. ... read more
Frequently asked questions about Team Gillman Subaru North
How is Team Gillman Subaru North rated?
Team Gillman Subaru North has a 4.5 star rating with 4,303 reviews.
When is Team Gillman Subaru North open?
Team Gillman Subaru North is closed now. It will open at 9:00 a.m.
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