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Team Gillman Subaru North
- Automotive
- Houston, TX
About this business
Location details
18202 North Fwy, Houston, TX, 77090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Worst experience with a dealership, ever. My wife and i bought a new Subaru from them, thinking that they were a solid company. It was our first experience with owning a Subaru. We were with them for three years. We were loyal to them with our mileage services because in the beginning we thought that we would want to stay with Subaru for a long time, and we thought that it was a good idea to have everything done through them. We have since sold the Subaru and we went with another vehicle company all together. The experience ... read more
Business response:
That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, The Gillman Subaru North Team
Nothing but a headache!!! So I contacted them about a used vehicle, wanted to trade mine in.... of course they low balled me, but I was willing to play ball. Was told to put money down to hold car cuz i live 7 hours away. I decided not to cuz they've had car for 3 months. When I showed Intrest and I sent pics of my car I never heard from them. I called them and asked what was going on... was told that car had sold. Oh well.... later that evening I get text about my trade.... so I guess didnt sell. Turned in credit app, it su... read more
Business response:
We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit. - The Gillman Subaru North Team
They have dishonest business practices, and are aggressive t TL;DR I will never be buying a car from them ever again (I have gotten 2 different cars from them, and convince my sister to get here 2 different Subaru from them), or recommend anyone to buy a Subaru from them. They have dishonest business practices, and are aggressive to push into something you already informed them you do not want. They go behind your back and inspect your vehicle with out your permission. They run your credit, and will not tell you what you qua... read more
Business response:
On behalf of Gillman Subaru North, we would like to express our appreciation for the time you took to share your experience. It appears that an encounter you had with a member of our sales staff does not reflect our standards of customer service. Providing a positive experience is our top priority and we want to hear more about this event. If you would like to discuss your experience further or if you have any questions about your car, please do not hesitate to contact us directly. Sincerely, The Gillman Subaru North Team
Warranty or no warranty Bought a used car from Gillman Subaru after being assured from the salesman and the manager that it had a remaining Hyundai warranty. Everything was fine at first, until it started having transmission issues. Hyundai picked up the vehicle and took it to their dealership for a diagnostic review. We were told that the transmission had internal fault codes, needing to be replaced and there was no warranty coverage because when we bought it from Gillman the warranty had already expired. The reason we boug... read more
Business response:
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, The Gillman Subaru North Team
Ran my credit twice I went to Gillman Acura to look at a vehicle and backed out of the deal when my wife found major damage in the interior of the car that initially missed. The next day I get a call from the associate that there was a similar vehicle in the Subaru lot next door so I went to look at it. Once there I was told that they had to run my credit again although it had been done the day before and I quickly told them no and was about to leave when they came back to tell me that they could use the paperwork from next ... read more
Complete Sham from beginning to end. This is an excerpt from emails I've sent directly to multiple there with no response: The car was overpriced and ill maintained. I was told my car had the mats, and then after my purchase was told it didn't matter that one is missing because I bought it as is. I was assured it had never been in an accident, but when I took off the temporary license plate it was clear someone had bumped into the front end breaking part of the car and the license plate frame, and in the daylight it is appar... read more
Don't trust them! Made the mistake of trusting them in a used car purchase. Stupid, I know. Within weeks, it required thousands of dollars in maintenance and repair. THOUSANDS. I bought it as-is, so they refuse to even discuss making it right, even though it broke down just two weeks after purchase. Ethically, based on my experience, the only difference between them and the lowest, sleaziest used car dealer is the fancy showroom. Trusting and buying from them was one of the worst decisions of my life.
Terrible service from Mr Nunez. Don’t buy from them. I co-signed for my daughter and later discovered I was listed as primary buyer. Terrible service from a Mr Nunez. I would not recommend dealing with him.
Terrible Service Ordering Online I ordered the taillight housing for my Subaru Impreza on 1/18 and didn't hear anything until 1/23, almost a week later, when they finally acknowledged the order. They re-charged my card for the part + shipping for a total of 150.00, after I was already charged 150.00 when I placed the order. I called to find out why I had been double charged and the guy on the phone told me he didn't know what I was talking about and he could only see one charge. He definitely didn't care or didn't want to li... read more
Frequently asked questions about Team Gillman Subaru North
How is Team Gillman Subaru North rated?
Team Gillman Subaru North has a 4.5 star rating with 3,460 reviews.
When is Team Gillman Subaru North open?
Team Gillman Subaru North is open now. It will close at 8:00 p.m.
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