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Team Gillman Subaru North
- Automotive
- Houston, TX
About this business
Location details
18202 North Fwy, Houston, TX, 77090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Not trustworthy and shady . Please listen everyone. Do not do business with this dealership you need to be sure they deliver on everything they promise you. I have been working on deal.for three weeks and have made a.hour long drive to this dealership twice. After many phone calls with the sales manager Mo who would not email me any kind of actual pricing I decided to drive in a third time . I am a repeat customer to this dealership but this is the worst customer service experience I have ever experienced. On my third visit ... read more
Business response:
Thank you for alerting us of this issue, Patrick. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. We would really appreciate the chance to speak with you regarding this matter. Please contact us at your earliest convenience. We look forward to speaking with you and regaining your trust in our business. Regards, The Gillman Subaru Houston North Team - (281) 784-1000
Quick and easy process, Internet Sales After all the research I did, Gillman Subaru had the perfect vehicle for my family. It was the best priced and the lowest miles in the color we wanted. Sent a request for more info and they got in touch with me shortly after. We went to test drive same day, all financing paper work was done quickly, it was ready for delivery before I was out of the finance office. Thank you Gillman Subaru and we will definitely recommend family and friends here.
Disappointed with the service My mother purchased a used car. She was told the car had a multi point inspection. This was not done. Later after the car was serviced no one even bothered to wash it. Overall a poor experience.
Dont go here I sent my son to have his car appraised for trade in . I spoke to the used car manager and explained that I wanted my sons car appraised and the lowest price he would go on a 2016 crosstrek . Well they pounced on him and started grinding . They called me and the grinding stopped . The deal was made and invoice sent to my credit union and then they tell me "we can't hold the car " So I left and the next day they called me and changed their mind . Fast forward to Monday I am supposed to pick up the car Wednesday m... read more
Crummy Business Practices In September, I filled out the Truecar form to get a quote on a Subaru. The Truecar email came back with only one dealership, Gillman Subaru North, listed and for price it said "dealer will provide price." Then Gillman starts emailing me about coming in for a test drive and or talking on the phone. I received emails from 3 levels of management (general mgr, sales mgr, and internet mgr), and each time I asked for a quote. After the 9th day, the internet mgr finally informs me in an extremely douchey ... read more
Worst Subaru Service Department in North Houston I took my 2007 Subaru here for repairs. The customer service is extremely poor. I made an appointment and it took about three DAYS for them to finish it. I was overcharged for parts and labor. Then two days later my check engine light came on. They denied that it had anything to do with what they'd done. The service manager does nothing, but make excuses and if I could I'd give them no stars at all. If you go here expect to wait forever, be brushed off, and pay through the nos... read more
Check Engine light came on 7 days after purchase Bought a car from this dealership on June 1. The check engine came on a week after buying my car. Took it back to the dealership to check. Was informed that a new gas cap was needed because gas vapors were escaping....I don't know how that wasn't caught during the multi-point inspection! So I bought a new gas cap. Check engine light is still on! Took it back to the dealership twice!!! We were told to take it to Autozone to let them put it on the machine. WHAT?! What kind of bu... read more
Sold a malfunctioning vehicle with a Buy back Guarantee I was sold a dud! I bought a used truck from them that was working well on every test drive. I was told that it had been fully inspected and that everything but the radio was functioning as it should. However, two weeks after the purchase the transmission went out and they didn't want to cover it or buy it back (I have the window sticker proving it had a "Buy back Guarantee"). Also, the GM messaged me on Yelp acting concerned, asking for me to message him so when I did ... read more
Make Sure the Parts Are in Stock Made an appointment to have my brake pads replaced. Waited for 3 hours before being told by the service rep that they had just put the last set of brake pads on a different vehicle. You’ll have to come back another day, he said. The rep tried to tell me that they had only anticipated a brake inspection. Even if that was true, why would you not ensure that the part is available in case a replacement is required? Excuses stink and are easy to sniff out when they come from a salesperson. This is... read more
Frequently asked questions about Team Gillman Subaru North
How is Team Gillman Subaru North rated?
Team Gillman Subaru North has a 4.5 star rating with 3,460 reviews.
When is Team Gillman Subaru North open?
Team Gillman Subaru North is open now. It will close at 8:00 p.m.
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