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Team Gillman Subaru North
- Automotive
- Houston, TX
About this business
Location details
18202 North Fwy, Houston, TX, 77090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Dont go here I sent my son to have his car appraised for trade in . I spoke to the used car manager and explained that I wanted my sons car appraised and the lowest price he would go on a 2016 crosstrek . Well they pounced on him and started grinding . They called me and the grinding stopped . The deal was made and invoice sent to my credit union and then they tell me "we can't hold the car " So I left and the next day they called me and changed their mind . Fast forward to Monday I am supposed to pick up the car Wednesday m... read more
Crummy Business Practices In September, I filled out the Truecar form to get a quote on a Subaru. The Truecar email came back with only one dealership, Gillman Subaru North, listed and for price it said "dealer will provide price." Then Gillman starts emailing me about coming in for a test drive and or talking on the phone. I received emails from 3 levels of management (general mgr, sales mgr, and internet mgr), and each time I asked for a quote. After the 9th day, the internet mgr finally informs me in an extremely douchey ... read more
Worst Subaru Service Department in North Houston I took my 2007 Subaru here for repairs. The customer service is extremely poor. I made an appointment and it took about three DAYS for them to finish it. I was overcharged for parts and labor. Then two days later my check engine light came on. They denied that it had anything to do with what they'd done. The service manager does nothing, but make excuses and if I could I'd give them no stars at all. If you go here expect to wait forever, be brushed off, and pay through the nos... read more
Check Engine light came on 7 days after purchase Bought a car from this dealership on June 1. The check engine came on a week after buying my car. Took it back to the dealership to check. Was informed that a new gas cap was needed because gas vapors were escaping....I don't know how that wasn't caught during the multi-point inspection! So I bought a new gas cap. Check engine light is still on! Took it back to the dealership twice!!! We were told to take it to Autozone to let them put it on the machine. WHAT?! What kind of bu... read more
Sold a malfunctioning vehicle with a Buy back Guarantee I was sold a dud! I bought a used truck from them that was working well on every test drive. I was told that it had been fully inspected and that everything but the radio was functioning as it should. However, two weeks after the purchase the transmission went out and they didn't want to cover it or buy it back (I have the window sticker proving it had a "Buy back Guarantee"). Also, the GM messaged me on Yelp acting concerned, asking for me to message him so when I did ... read more
Make Sure the Parts Are in Stock Made an appointment to have my brake pads replaced. Waited for 3 hours before being told by the service rep that they had just put the last set of brake pads on a different vehicle. You’ll have to come back another day, he said. The rep tried to tell me that they had only anticipated a brake inspection. Even if that was true, why would you not ensure that the part is available in case a replacement is required? Excuses stink and are easy to sniff out when they come from a salesperson. This is... read more
Overall great experience The dealer advertised a great price on a certified pre-owned Subaru on the internet. I was able to set up an appointment over the phone to come up and see it. I drove up from San Antonio, and the salesman MD Hassan already had everything ready to go. He actually came in on what was supposed to be his day off to help me with the sale. They didn't try to mess around with price at all. We did the standard at every dealer add-on process, but they were not pushy. It did take a while to see somebody at F&I... read more
Excellent Service and Satisfaction I want to commend Hassan Esfaoui, my sales rep for excellent service, and attention my husband and I received when we were shopping for cars the other day. He listened to our criteria and our particular needs and kept that in mind the entire time we interacted with him. I could see he is a busy man at work, and was pleasantly surprised that we started working with him right away. Apparently the key to such quick service is to make an appointment to see him ahead of time. Then, according to ... read more
I will never consider this place again We found a car that was perfect for our needs and was very well priced. We drove over an hour to test drive this car and start the long process that is buying a car. At first everything was great, very professional and relaxing. It was a bit later in the evening so we weren't able to get a response from the bank that night but we were assured they would start on it again the next morning. We hadn't heard anything from the salesman, Hassan, by lunch time so we called to check in on the p... read more
Frequently asked questions about Team Gillman Subaru North
How is Team Gillman Subaru North rated?
Team Gillman Subaru North has a 4.5 star rating with 4,303 reviews.
When is Team Gillman Subaru North open?
Team Gillman Subaru North is closed now. It will open at 9:00 a.m.
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