TD Bank

Sophie L 

on BBB

2 years ago

I was the victim of a bank account phishing on July 18, 2022. When I called TDBank in the next few minutes after it happened, they told me that nothing could be done because the scammer had used my debit card and we had to WAIT for the (big) charges to not be pending anymore in order to file a dispute. Coincidentally, I had reasons to think (long story) that the charges couldn't go through, and TDBank told me that, after 7 business days of pending, they would just be dropped automatically. I started relaxing just a little...... read more

Julie M 

on BBB

2 years ago

I had a car loan from them and had the money electric taken each moth fir payments. About 5 months ago, I lost my debit card and I made the mistake of not informing the company. I never received paper notification or phone calls. ***** disvovered they were trying to notify me through email. The problem was their email looked very similar to the email that a monthly statement. Honest mistake. So of course they repossessed my car. The hoops i had to go through to get my car back wasvan absolute nightmare. They expected it to b... read more

Brian C 

on BBB

2 years ago

This company is an absolute abomination. Before dealing with them my credit was great. I purchased a phone through them and my credit has taken hits ever since. after 2 missed payments due to their end not processing them I decided to just pay the full amount and close the account in an attempt at damage control. So I thought....I was given 3 different amounts in order to zero my balance and move on. Hit with another 2 "missed payments" and a 90 days over due on my credit report. Spoke with a supervisor and was given a FOURT... read more

Maria S 

on BBB

2 years ago

Nowhere to complain. Opened a credit card with TD bank and they faxed in for me a recurring payment taken out of my checking. Well, no recurring payment occurred. So they sent me via mail a form which I mailed back. Again no recurring payment taken out. So now my account is dinged and I am at my **** end trying to find someone at TD bank to be accountable. 

Kevin G. 

on BBB

2 years ago

This is the slowest bank services in the world. Average wait time is 2-3 hours in 2022. Im not dropping of gold. 

Kathy R 

on BBB

2 years ago

Beware! This company calls themselves TD card services and its deceptive because after much research I found out this is TD bank. Id give them a zero if that was an option. Several large companies including ******* uses TD **** services for financing for their products. Not willing to adjust their 3rd of the month due date to accommodate customers, & if you are one day late on payment you will incur outrageously high $40 late fee. I have filed complaint with CFPB and other agencies. Their whole purpose is to keep people in d... read more

James P 

on BBB

2 years ago

Awful business practices. Deposited a check through mobile deposit to my new account I opened. A payroll check mind you, not a personal check. On the check I deposited there is a phone number for verification. Was told repeatedly that my money is put on a 6 day business hold due to my account being new. I requested they lift the hold and that was denied. How can a bank hold my money for this long when there is no chance of it bouncing and the funds are clearly there? Seems very deceptive. Awful customer service. 

Travis H 

on BBB

2 years ago

fraud on account they never cancel my card after I told them several times even filed disputes but they were never filed on the day i reported them within 2 days and they fake like they made a mistake or forgot, that was their objective is to act like they forgot just 2 prolong your money they are breaking the law. They tried this with me only filed the disputes they wanted to file but they left the main ones off so they would prolong the refund in hopes of not having to refund me, the same thing Pnc was doing and its allowe... read more

Rosie C 

on BBB

2 years ago

I visited my branch on 7/27, and 7/28 because I was instructed by customer service on the phone to visit my branch to obtain a copy of a check. Here is my experience.I visited the branch ******************************************************************************************* on 7/27 around 2pm, My teller was extremely professional and pleasant as always. All the tellers are always very helpful and easy going. I waited to be helped by the customer service rep but there was a queue of customers waiting like 4 of us because ... read more