TD Bank

SABIEE D 

on BBB

2 years ago

So, I opened TD Renovate credit card to purchase $100k worth of furniture at **********************. The furniture was delivered and I was charged in advance even though the terms stated that I would pay within 6 months of delivery not order.We had a 6 month deferred payment plan and within that time frame I paid my $100k. They didn't tell me that there were 6 separate arrangements, and each payment applied to a different plan. There was one month when a payment was made, but to a different plan, and they charged me $7000 in... read more

Jeffrey B 

on BBB

2 years ago

My son just graduated from high school and got a secured credit card from TD. In June of 2022, he reported for basic training and did not use his card....EVER. Several months later, TD closed his card for non-payment and deducted all of their fees and charges against the secured account. Upon further review, TD **** Services charged my son's credit card with a $29 annual fee. We were not told in advance about this fee and my son was in Basic Training and could not access his credit card account. THEN, over the next several m... read more

M. P 

on BBB

2 years ago

This is the WORST company I have ever dealt with. The customer service is horrible and the reps are unqualified and unprofessional. I called at least 5 times trying to get my account unlocked. I also tried to do a balance transfer. All unsuccessful attempts. I asked to speak with a supervisor and she was little or no help. I am planning to cancel this card as soon as I get it unlocked and confirm there are not unauthorized fees or transactions. Whomever is running this company should be fired along with all of the so-called ... read more

Brian P 

on BBB

2 years ago

My identity must have been compromised and someone opened a charge card associated with TD Bank through something called ******* ALL GOODS (**** ************ ******, ** *****). They have so far racked up over $3,000 in charges and when disputing the account through the three credit bureaus, two of three have found the charge valid. What a nightmare. 

Douglas W 

on BBB

2 years ago

On 8/2/22022 I paid off my TD Credit Card balance in person at the local bank. TD Bank put my card in "dormant" status back in 2020 for lack of use, so I could not use nor was I getting monthly statements because of the dormant status. I continued to make on time monthly payments up until August 2022, when I paid off the card & have a $0 balance on receipt dated 8/2/2022. Since I'm now believing there is $0 *********** have not been getting statements for well over a year. In Nov. 2022 I get notifications through Experian th... read more

Stephan R. 

on BBB

2 years ago

I have requested one dispute in my entire time being a customer. They did not have my back when I was charged over 300 extra dollars by AC Hotels. NOT once did they call me or leave me messages during this time and apparently sent mail when I have been traveling for the last 3 months. DO NOT OPEN A TD ACCOUNT. They are somehow worse than **** of America. 

Anya P 

on BBB

2 years ago

I didn't get my lien until 7 months after it's release. They also told me they will send a title. I called 8 separate times to have the "title" resent. Finally, someone who had proper training told me that they can't actually replace the lien, but the state does, and I would have to go to the *** for the title. Being a young, new car owner, I didn't know this. Clearly the reps didn't even know this...I kept getting locked out of my account too. Idk if this bank is run by tweakers or scammers preying on people who need a firs... read more

ROBERT S 

on BBB

2 years ago

Closed my credit card without even sending me a letter in the mail never had a late payment or anything. They are full of S**T and they are sending me letters to bring even my business over so they can s**** me even more? People avoid at all cost!!!! They are the next ***** Fargo 

Brandy H 

on BBB

2 years ago

Was late by ONE day with my card payment and was charged $40 which made my payment $152, too steep for one day late. Fine, I payed it the next day after it was due including late fee. Next month I log in to pay bill on the 9th (payment is due on the 11th) there is a late fee again! I called to find out what the heck was going on and explained I had already paid the late fee from the month before and I'm not late this month so why?! The customer service rep started out sounding nice and concerned but quickly flipped from nice... read more