T Patton Ltd - Chingford and Highams Park Plumbing and Heating

Karen 

on Google

3 weeks ago

Ordered a sink. They promised it would be in on a Friday and a phone call to confirm this. No sink, no call. I rang and it was promised for the Monday. No sink, no call. Phoned and the said it was on the van and would be in Monday afternoon. I went just before they closed and no it wasn’t there so again, no sink, no call. The person selling this to me was happy to take a deposit but no customer service from that point on. I will never use this company again. They wasted my time. 

Charlie 

on Google

2 years ago

Arrived at 4:50 shops wide open go to the trade counter wait for 10-15 mins to be served musics loud can hear someone behind the counter shout to see if anyones there someone comes out at 5 and says they’re closed and didn’t serve me. Waste of time and really bad customer service. 

R Wandster 

on Google

4 years ago

The in-store service was good. The problem is the owner and her total disregard for consumer rights. I recently purchased bathroom items from T Patton. I purchased the items over the phone as due to covid you cannot visit their store/ showroom. I called to cancel the items. T Patton said it would cost me a 30% ‘restocking fee’ to return them. This comes to £426.27 to return the items. The items were never delivered to me, so I never even received them before returning them. I have taken legal advice including that from Citiz... read more