Synergy Gas

Eph F 

on BBB

4 years ago

Sitting in the cold as Amerigas says that deliveries are delayed. Last one was a week overdue as well. 

KS 

on BBB

4 years ago

They keep bringing me refills i dont order and im being billed for it. Now we suspect a leak and have made 3 phone calls (over hour long) and still a week of no propane. My family with a 2 year old in our home in mid winter and we have no heat, no hot water, and no stove. In regards to their overseas call center, i cannot understand them and they are USELESS. Praying we someone actually shows tomorrow to check our tank and fill us back up. Cant wait, we are getting on natural gas lines early next year 

CS 

on BBB

4 years ago

We went to exchange 2 propane tanks at a Walmart. They have a self serve machine. We got one no problem. Paid for the second one and the "new" tank was empty. Tried again. Another empty tank. We paid for 3 refills at this point and left with 1. My husband and I both tried calling their "24/7 customer service line" and have waited on hold for 30 minutes and an hour and never spoke to a person. There is no other way to resolve this. No email, no other phone numbers. 

Dan R 

on BBB

4 years ago

Customer service is non-existent. There is no way to talk with someone unless you wait on hold for over an hour, and even then they always have to transfer you to someone else with another hour wait time. No response to multiple emails. These guys are buying up smaller companies that provided decent service, and leave those former customers in a situation where they have zero options but to deal with the terrible service or pay extra to move to a different company. Absolutely the worst experience you could imagine. 

JOHN N 

on BBB

4 years ago

They don't deliver your propane on time. They charge too much especially for the service you get. I called the number and the automated system said my delivery would be on the 3rd it is now the 6th and no propane. 

Russell H 

on BBB

4 years ago

Worst company ever I still haven’t received my gas which was put in as an emergency cuz I ran out before they delivered 3 days now no gas and it’s in the teens at night Don’t go through these people I also spent 2 days on the phone trying to speak to a supervisor which I still have not talked to one!!!!!! 

Janet 

on BBB

4 years ago

They charged $109.63 cents more than local company for $164 gallons. Then charged an additional $57.52 For a total of $167.15 more than new company for a tank of qyr gallons. We paid $563.52 total for $164 gallons of propane or $3.44 a gallon or $1.02 more a gallon than new company.. They do NOT itemize their invoice. You have no idea what you are paying unless you call. You can not get invoice itemized details online or on print out invoice. 

Michelle C. 

on BBB

4 years ago

In the summer of 2020, we decided we wanted to have a buried propane tank instead of continuing to rent the above ground tank from Amerigas. I called Amerigas and other suppliers to get prices and chose another company because of the ridiculous hold times and lack of information Amerigas could provide. I was told it would cost $69 to remove their tank. On November 4, 2020, I called to cancel our service and was then told there would be a recapture fee for the propane in the tank that I had already paid for to the tune of aro... read more

Ronald G 

on BBB

4 years ago

Very poor service! Waited weeks for delivery! Can't get anybody on the phone! I finally had to buy a temporary tank and connected gas line to tempoary tank. When delivery was finally made (with no notice) delivery person did not reconnect their tank and sealed their tank with a propriatory plug. Once I returned home and discovered the delivery and the plug I called customer service. Finally got someone on the phone, but no help. They refused to send someone out to remove plug. Actually told me to call another gas company! I ... read more