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Sweetwater Sound
- Retail
- Fort Wayne, IN
About this business
Www.Sweetwater.Com, Yamaha, Telephone Message-On-Hold Service, Tascam, Sony, Shure, Sennheiser, Roland, Recording Software, Radio & TV Audio Production, PRS, Peavey, PA Speakers, Neumann, Music Computers
Location details
5501 U.S. 30 West, Fort Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Sweetwater astounds with consistent, prompt, excellent customer service. I have been a happy customer for over 10 years now. Today I placed an online order and, as is typical, received a call from SW within 3 minutes thanking me for the order and wanting to verify my address as I had recently moved and had two addresses in their system.
Whether you are old or young, these guys and gals are here to help. Customer service is excellent, they are knowledgable or they get someone else to help you. I really enjoy coming to this store in Fort Wayne, it is just a great and happy place to shop. I bought podcasting, recording, and microphones from them and they totally exceeded my expectations each time. They have equipment already set up for you to practice and/or learn on. Just cannot say enough good things about Sweetwater. No wonder you are a valuable and growing... read more
This was my first time purchasing from Sweetwater.com and the customer service was BEYOND what I was expecting when I called to ask questions and place my order. My Sales Engineer was Alberto ******and he knew the answer to every question I had about setting up my at home recording studio for professional voice-over work. He took a lot of time to make sure I got the best set-up for the best price. When I called the next day to confirm and place the order, Alberto wasn't working that day and the Sales Engineer that was workin... read more
I have been buying from Sweetwater for over 3 years. I have had to return 2 guitars out of 10 but it always went smoothly. The customer service has always be fantastic.
A great place
Sweetwater has always been extremely helpful to me in both suggesting products for my needs and taking care of any issues that have arisen with my purchases. They also give you candy.
I used to love this company! But not anymore due to terrible customer service and wrong advertising! Don’t trust their sales!!! I suppose to get $150 value headphones when I purchase a piano and thats not true! No headphones and whenever you call Sweetwater, they sound like we don’t care! So, no more Sweetwater please!!!!! Go with a company who cares their customers
My Behringer interface stopped playing in stereo today. My 2 year warranty expired one week ago (interesting timing). I sent sweetwater an email asking if they could honor the warranty. I was met with a cold hard "No" by someone named Dave. Then I said I feel like im getting jipped because of this crazy timing and the response was "How are you getting jipped. We didnt make the product." For a company that calls you and sends as many follow up emails as sweetwater you would think they would reflect that in their customer serv... read more
I took a guitar into Sweetwater on 6/22/20.. and took it to the counter where a guy does set-ups on guitars..I have been in the store several times and he has looked at my guitars and did set ups for me..and I was never charged a dime.. well today he was real short with me...and took my guitar out of the case and kind of glanced at it..and said that it would be 75 bucks to have it set up and it would cost me 75 bucks and it would be two weeks.. really...ok..I have spent thousands of dollars at Sweetwater... won't be doing th... read more
Frequently asked questions about Sweetwater Sound
How is Sweetwater Sound rated?
Sweetwater Sound has a 4.7 star rating with 7,423 reviews.
When is Sweetwater Sound open?
Sweetwater Sound is open now. It will close at 9:00 p.m.
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