Sweetwater Sound

Timothy A 

on BBB

2 years ago

I used to be a big fan and ordered from Sweetwater for **************************************************************** an email to Sweetwater I laid out the problems and told them flat out I was getting much better prices elsewhere. I was told directly by my "sales engineer" ******************************* that, since I had better options, I might as well shop elsewhere. I have taken *********************************** advice and will not order so much as a guitar pick from Sweetwater ever again.Check out their rating here:... read more

Ahe E 

on BBB

2 years ago

first cymbal arrived broken. second cymbal arrived broken. tech starts getting snippy. shipped both back. still no cymbal. out $400 waiting on refund ill get when they receive the items. just order directly from the brands. 

dan d 

on BBB

2 years ago

When I decided to make podcast I was so far over my head is wasnt funny.But I called Sweetwater and ****************** picked up my call and within just a few moments I knew I had the right guy.***** walked me through the process of techniques and equipment. I never felt sold. I got the right equipment products and fair advice.***** on his own has followed up just to see how my podcast was coming along which thx to him..its coming along very well Thx ***** you made all the difference!! 

EJ K 

on BBB

2 years ago

The prices are okay, but the shipping is awful. They insist on using ***** who is constantly late, late, late, late! They are aware of *****'s specific and unique shortfalls, but seem intent on continuing with them. That means your items will arrive late and you won't get the bargained-for "FAST FAST FAST" they advertise when trying to induce you into a sale on the store page.Nobody at Sweetwater seems concerned about these issues. When things get stuck, go missing, need to replaced, you suddenly aren't a part of Sweetwater'... read more

Gene K 

on BBB

2 years ago

The prices are okay, but the shipping is awful. They insist on using ***** who is constantly late, late, late, late! They are aware of *****'s specific and unique shortfalls, but seem intent on continuing with them. That means your items will arrive late and you won't get the bargained-for "FAST FAST FAST" they advertise when trying to induce you into a sale on the store page.Nobody at Sweetwater seems concerned about these issues. When things get stuck, go missing, need to replaced, you suddenly aren't a part of Sweetwater'... read more

Destiny P 

on BBB

2 years ago

i have no idea what all these people commenting are talking about! Sweetwater is the best! always done right by me. I couldnt be happier! They probably just didnt get their way about things 

Don H. 

on BBB

2 years ago

Good products, But, customer service is very poor. Bordering on rude and abusive. **************** head, by the name of ********, could not help me ..didn't know how to help me, and even told me to not call back. My Christmas order was cancelled, I or ******** could not tell me why..my bank could not tell me why. I have ordered before with no problem. What changed? And why does ******** still have a job with customer service? And now they say my card and name is in their *********** 

Adrian C 

on BBB

3 years ago

This company is fruad, They lose my product in the mail and blame me for it. They take no accountabillity and I promise there will be a civil suit against them 

Mark W. 

on BBB

3 years ago

Musicians Beware!!Do not do business with this sham of a business. They say they are better than ************* and all the rest. That is bullcrap!!They do not stand behind the products they sell. The cleaner they sold destroyed my brand-new cymbals, but they did not care. They try to push me off with a $50 gift card!!Do not believe their 2-year warranty either!!Customer service not much better!! They do not care about their customers!!************* has nothing to worry about with this terrible business!!