This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Sweetwater Sound
- Retail
- Fort Wayne, IN
About this business
Location details
5501 U.S. 30 West, Fort Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Musicians Beware!!Do not do business with this sham of a business. They say they are better than ************* and all the rest. That is bullcrap!!They do not stand behind the products they sell. The cleaner they sold destroyed my brand-new cymbals, but they did not care. They try to push me off with a $50 gift card!!Do not believe their 2-year warranty either!!Customer service not much better!! They do not care about their customers!!************* has nothing to worry about with this terrible business!!
Not good at customer service. This company ran a credit pull on me without my knowledge and without any business dealing with me, then they refused to rescind it.I tried to call them, I sent them letters, then I sued them. Only at that point they admitted their fault and removed the unauthorized credit pull. Not before having their lawyer sending me emails which content is debatable.They have little respect for the public to say the least. You take your business where you want, just know that Sweetwater customer service is h... read more
Between my own purchases and those made on behalf of my employer, I have spent thousands of dollars at Sweetwater over the last 25 years or so. I have had zero problems with Sweetwater, although once I received a damaged software CD due to the box being crushed by the shipper. I reported the issue to Sweetwater, who took care of the return and getting a new disc shipped. After purchases, I get follow-up calls from my rep asking if everything was satisfactory. I have always had great customer service from ********************... read more
I've purchased 3 guitars from sweet water and had to return all 3. First guitar was a PRS American that felt extremely Cheap for a $2600 guitar. Pickup heights where super low, and action extremely High. Guitar kept have a loud hum and bud while playing it. Had to pay $60 to return the guitar even though it was defective. Second and third guitar was a fender that both times came damaged , with blue paint splattered on the body and neck. This is a white guitar. Doesn't look like it came from fender like this but what ever 22 ... read more
The fact that sweetwater is willing to send out a terrible guitar, even though they proclaim some great 55 point inspection is all that really needs said.
*ought the Gretsch G9200 *oxcar Round-neck, Mahogany *ody Resonator from sweetwater.*efore I wore out my first set of strings, I am having trouble with the machine heads. The machine head for the * string skips a ********** am unable to tune the string to *.Moreover:I have been trying to contact sweetwater customer support, I got put on infinite hold. I tried to submit an online problem & got an error page.I'm not happy about the instrument nor am I happy with support or lack there of.
First of all, it's a shame that sweetwater doesn't provide free returns for specific categories and charge you for return shipping. I understand that. I bought a Rode Wireless Go 2 and couldn't like it and decided to send it back within the same week. It was a tiny little package that I shipped back, and they cut $24 from my refund for shipping. When I asked my ''expert'', he told me that they charged me for outbound. Let me explain what I mean by that as simple as possible. When you purchase an item, they ship it to you, an... read more
I am beyond disappointed. My fianc ordered this guitar first, couldnt afford it and had to cancel the order. I called and ordered the same guitar plus custom case, strap, and stand as a CHRISTMAS and birthday gift. I spoke to the same customer rep ************************* through the process of ordering, emailing, and the call back after receiving the guitar. When ordering I stated vehemently this is a a Christmas and Birthday gift, to please change any of his contact info off the account and change all correspondence to my... read more
I bought my dream guitar from Sweetwater after returning a guitar from **. The ** experience was weird, but I got my money back quickly no questions asked. Given SWs excellent rep for service I thought Id give them a try.My order from Sweetwater did not make it on time. They ship ***** and my experience with ***** has been terrible. The guitar got within a couple hours of my home, but tracking kept saying no delivery date and that it was delayed. I called numerous times and finally got someone to give me a date, but it didnt... read more
Frequently asked questions about Sweetwater Sound
How is Sweetwater Sound rated?
Sweetwater Sound has a 4.7 star rating with 8,147 reviews.
When is Sweetwater Sound open?
Sweetwater Sound is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com