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Sweetwater Sound
- Retail
- Fort Wayne, IN
About this business
Www.Sweetwater.Com, Yamaha, Telephone Message-On-Hold Service, Tascam, Sony, Shure, Sennheiser, Roland, Recording Software, Radio & TV Audio Production, PRS, Peavey, PA Speakers, Neumann, Music Computers
Location details
5501 U.S. 30 West, Fort Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I've purchased 3 guitars from sweet water and had to return all 3. First guitar was a PRS American that felt extremely Cheap for a $2600 guitar. Pickup heights where super low, and action extremely High. Guitar kept have a loud hum and bud while playing it. Had to pay $60 to return the guitar even though it was defective. Second and third guitar was a fender that both times came damaged , with blue paint splattered on the body and neck. This is a white guitar. Doesn't look like it came from fender like this but what ever 22 ... read more
The fact that sweetwater is willing to send out a terrible guitar, even though they proclaim some great 55 point inspection is all that really needs said.
*ought the Gretsch G9200 *oxcar Round-neck, Mahogany *ody Resonator from sweetwater.*efore I wore out my first set of strings, I am having trouble with the machine heads. The machine head for the * string skips a ********** am unable to tune the string to *.Moreover:I have been trying to contact sweetwater customer support, I got put on infinite hold. I tried to submit an online problem & got an error page.I'm not happy about the instrument nor am I happy with support or lack there of.
First of all, it's a shame that sweetwater doesn't provide free returns for specific categories and charge you for return shipping. I understand that. I bought a Rode Wireless Go 2 and couldn't like it and decided to send it back within the same week. It was a tiny little package that I shipped back, and they cut $24 from my refund for shipping. When I asked my ''expert'', he told me that they charged me for outbound. Let me explain what I mean by that as simple as possible. When you purchase an item, they ship it to you, an... read more
Very creepy place. Bad vibes overwhelm you as soon as you enter the building.
I am beyond disappointed. My fianc ordered this guitar first, couldnt afford it and had to cancel the order. I called and ordered the same guitar plus custom case, strap, and stand as a CHRISTMAS and birthday gift. I spoke to the same customer rep ************************* through the process of ordering, emailing, and the call back after receiving the guitar. When ordering I stated vehemently this is a a Christmas and Birthday gift, to please change any of his contact info off the account and change all correspondence to my... read more
I bought my dream guitar from Sweetwater after returning a guitar from **. The ** experience was weird, but I got my money back quickly no questions asked. Given SWs excellent rep for service I thought Id give them a try.My order from Sweetwater did not make it on time. They ship ***** and my experience with ***** has been terrible. The guitar got within a couple hours of my home, but tracking kept saying no delivery date and that it was delayed. I called numerous times and finally got someone to give me a date, but it didnt... read more
Sweetwater's customer service is head and shoulders above any other music retailer. Their customer service is so good that they are literally helping me resolve a problem with a Musician's Friend order. After 3 hours on the phone with "fluent" English speaking reps at Musician's Friend, I called my rep at Sweetwater and got my personal rep on the phone immediately and help information within 5 mins. It's not even their transaction. I don't know any other business, let alone music retailer, that puts in that kind of effort. M... read more
Sweetwater is a horrible company to have to deal with. My contact there, Brad *******, doesn't return calls and doesn't respond to email requests. I'm still waiting for him to order me a backordered headphone capable. I have no choice but to return the headphones (if I can get in contact with the company) the same way I did the last horrible guitar they sold me. I've had nothing but problems dealing with Sweetwater and *******. **** ******** **** ****** ******* **** ******** ***** ****** ***** *** **** ** ********* ** ******... read more
Frequently asked questions about Sweetwater Sound
How is Sweetwater Sound rated?
Sweetwater Sound has a 4.7 star rating with 7,423 reviews.
When is Sweetwater Sound open?
Sweetwater Sound is open now. It will close at 9:00 p.m.
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