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Sweetwater Sound
- Retail
- Fort Wayne, IN
About this business
Location details
5501 U.S. 30 West, Fort Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I bought my dream guitar from Sweetwater after returning a guitar from **. The ** experience was weird, but I got my money back quickly no questions asked. Given SWs excellent rep for service I thought Id give them a try.My order from Sweetwater did not make it on time. They ship ***** and my experience with ***** has been terrible. The guitar got within a couple hours of my home, but tracking kept saying no delivery date and that it was delayed. I called numerous times and finally got someone to give me a date, but it didnt... read more
Sweetwater's customer service is head and shoulders above any other music retailer. Their customer service is so good that they are literally helping me resolve a problem with a Musician's Friend order. After 3 hours on the phone with "fluent" English speaking reps at Musician's Friend, I called my rep at Sweetwater and got my personal rep on the phone immediately and help information within 5 mins. It's not even their transaction. I don't know any other business, let alone music retailer, that puts in that kind of effort. M... read more
Sweetwater is a horrible company to have to deal with. My contact there, Brad *******, doesn't return calls and doesn't respond to email requests. I'm still waiting for him to order me a backordered headphone capable. I have no choice but to return the headphones (if I can get in contact with the company) the same way I did the last horrible guitar they sold me. I've had nothing but problems dealing with Sweetwater and *******. **** ******** **** ****** ******* **** ******** ***** ****** ***** *** **** ** ********* ** ******... read more
makes me upset I had to put a star to write this review! My Husband has ordered over 2,500 dollars worth of equipment already from this company. When he didn't get his last order. When we called to ask what happen BRAD told him off about how it was his fault that he didn't use the website correct and that he gets a hundred of these calls a day! So you are getting a hundred calls a day something is wrong with your website and the company not my husband! *** ***** *** ** *** * ********* ** **** ** **** **** ********** ** *** *... read more
One of the other issues I had, and I don't ask questions often, is they failed to answer a simple question about basic midi implementation that required me to purchase a separate piece of gear that I would have gladly paid for if I knew it was required to get my setup to work. This was on a previous order. Just weeks before this whole mess. Ordered a product that said it was in stock, called the next day to check if it was actually shipping out, the rep I talked to said it was picked and boxed up ready to ship out. 3 days la... read more
Do. Not. Buy. From. Sweetwater. Buy. Local. What a disorganized happy to take your money but fail at literally everything else kind of company. Everything from shipping and return issues, falsely described products that are nothing like their description, to snarky and uniformed customer service agents. Just buy local and support your local economy.
I have never had such a horrible experience with a business like Sweetwater. Months ago I tried to make some purchases with their installment plans, but my credit score was not good enough, and the orders were cancelled. So I asked a family member recently if they would help me out and they obliged. I made a new order with a shared credit card with my family member (installment plans since their credit is great), and a second order on a Sweetwater credit card that was offered to us during browsing the Sweetwater site via ***... read more
I was purchasing a digital piano from Sweetwater online and spoke to the salesman several times on the phone. I finally decided on a Yamaha digital piano for $650 dollars and applied for a Sweetwater credit card which was approved and they offered $50 bucks to be applied towards my purchase. When the salesman put the credit in, he said he would call me back in a few minutes and when he did, he said the manager said I couldn’t use the $50 dollars towards this purchase but for a future purchase. It’s their credit card and ther... read more
Superior Customer Service and Support. A personal phone call before the product arrived and offer for technical assistance when it arrives Thanks Corey for the follow through. Look forward to talking in the future.
Frequently asked questions about Sweetwater Sound
How is Sweetwater Sound rated?
Sweetwater Sound has a 4.7 star rating with 8,301 reviews.
When is Sweetwater Sound open?
Sweetwater Sound is open now. It will close at 9:00 p.m.
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