Sweetwater Sound

Scott B 

on BBB

3 months ago

Last year I bought an Orange Rocker 32 from Sweetwater. I bought it new because I wanted something with a warranty attached to it. The amp lasted a total of 8 hours before dying in the second show I played with it. I contacted Sweetwater about getting my amp repaired or replaced and they told me the issue was with the tubes and that they didn't honor those. (Thus making their warranty effectively worthless). As a consolation, I was sent a box of broken tubes and told to repair my amp. Now I have a 1300 dollar paper weight si... read more

Ed M 

on BBB

3 months ago

I ordered the Osmo Pocket 3 Creator Combo on April 1. After searching the web, I found SW had the most affordable price, otherwise I wouldn't have ordered it. I was phoned some days later saying the item was back ordered, would I mind waiting until the middle of April when new shipments arrived. Disappointed I wouldn't have it for an upcoming trip, but ok. At least I'd have it when I returned. Literally 5 weeks passed & on May 7th I finally received another call, now informing me that the price had increased since April 1, &... read more

Matt Z 

on BBB

5 months ago

Just a heads up that people gotta look out for. I requested a return on a guitar within the return period. Just buyers remorse, no actual issue. The sales engineer ****, was very rude and stated that it was in god faith that I'd keep any working guitar they sent me. This is not on their return policy. In fact they claim to make returns easy. I requested the return and requested to cancel an another item, as I did not want to deal with such an attitude when simply returning something to a retail store. The ** sent a return la... read more

Beth O 

on BBB

5 months ago

Great customer service over the phone. But the store associates, are very disrespectful. Specially, I am came across this guy named ****, who is either a leader or supervisor. He has this attitude problem, where he treats people like c*** I went in from ******* and not once but twice with same person. 

Molly J 

on BBB

7 months ago

These guys are beyond exceptional. They go out of their way to make sure that you are happy with your purchase and all your questions are answered. They assign you a personal representative when you make an online purchase so you have a point of contact for any questions or issues. Plus they ship a little bag of candy with your item. What more could you want? 

Vernita M 

on BBB

7 months ago

Watch out fellow consumers are you will be paying for new merchandise and instead get used merchandise for the price of new merchandise. I bought my son a guitar rack and when it arrived it looked like something you would buy at a garage sale!!! IT was filthy and covered in scratches. I was very disappointed. It seems as if they were trying to pass off used merchandise as new because the box was open and there was no packaging. It is shameful that a company would scam consumers in this way!! They were probably hoping I would... read more

Matt L 

on BBB

11 months ago

I had a recent issue with a return. It was received at their hq in ******* and signed off by fed ex. Since 9.14 they have no personal that can check in a package and authorize a refund. Its been a terrible experience all week. Unable to retrieve my money thru a Pay-pal transaction. If I refuse a package and dont want it, then its going back to the seller. If I dont have to wait for a return label its my decision and going back to sweet water . Unfortunately I disputed the transaction. This should not take days to process? So... read more

Anthony R 

on BBB

a year ago

I discontinued business with Sweetwater because their customer service was not sweet to me. I made a special order on 3 Lp Road Ready Conga Cases, ***** dollar order and assumed that I would get bonus bucks for the order.Please read the fine print on the Sweetwater order page before you make an order with them , it may not be the best deal!!After the order was placed, I asked about the bonus bucks. The employees rudely replied that I would not get any bonus bucks and the order cannot be cancelled.I do recommend Musicians Fri... read more

Cole V 

on BBB

a year ago

I have had many orders done well from sweetwater and was under the impression that this company had good customer service, i was completely wrong. The first time i ever had an issue with my order i was quickly connected to my sweetwater sales agent ****, who firmly told me that "their profit margins were so thin" on my $175 order, that they wouldn't be willing to put in a $30 snare wire instead of the $20 one that was out of stock, which their website still allowed me to order. He continually stressed that he would be able t... read more