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Sweetwater Sound
- Retail
- Fort Wayne, IN
About this business
Www.Sweetwater.Com, Yamaha, Telephone Message-On-Hold Service, Tascam, Sony, Shure, Sennheiser, Roland, Recording Software, Radio & TV Audio Production, PRS, Peavey, PA Speakers, Neumann, Music Computers
Location details
5501 U.S. 30 West, Fort Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Just a heads up that people gotta look out for. I requested a return on a guitar within the return period. Just buyers remorse, no actual issue. The sales engineer ****, was very rude and stated that it was in god faith that I'd keep any working guitar they sent me. This is not on their return policy. In fact they claim to make returns easy. I requested the return and requested to cancel an another item, as I did not want to deal with such an attitude when simply returning something to a retail store. The ** sent a return la... read more
Great customer service over the phone. But the store associates, are very disrespectful. Specially, I am came across this guy named ****, who is either a leader or supervisor. He has this attitude problem, where he treats people like c*** I went in from ******* and not once but twice with same person.
These guys are beyond exceptional. They go out of their way to make sure that you are happy with your purchase and all your questions are answered. They assign you a personal representative when you make an online purchase so you have a point of contact for any questions or issues. Plus they ship a little bag of candy with your item. What more could you want?
Watch out fellow consumers are you will be paying for new merchandise and instead get used merchandise for the price of new merchandise. I bought my son a guitar rack and when it arrived it looked like something you would buy at a garage sale!!! IT was filthy and covered in scratches. I was very disappointed. It seems as if they were trying to pass off used merchandise as new because the box was open and there was no packaging. It is shameful that a company would scam consumers in this way!! They were probably hoping I would... read more
I had a recent issue with a return. It was received at their hq in ******* and signed off by fed ex. Since 9.14 they have no personal that can check in a package and authorize a refund. Its been a terrible experience all week. Unable to retrieve my money thru a Pay-pal transaction. If I refuse a package and dont want it, then its going back to the seller. If I dont have to wait for a return label its my decision and going back to sweet water . Unfortunately I disputed the transaction. This should not take days to process? So... read more
I discontinued business with Sweetwater because their customer service was not sweet to me. I made a special order on 3 Lp Road Ready Conga Cases, ***** dollar order and assumed that I would get bonus bucks for the order.Please read the fine print on the Sweetwater order page before you make an order with them , it may not be the best deal!!After the order was placed, I asked about the bonus bucks. The employees rudely replied that I would not get any bonus bucks and the order cannot be cancelled.I do recommend Musicians Fri... read more
I have had many orders done well from sweetwater and was under the impression that this company had good customer service, i was completely wrong. The first time i ever had an issue with my order i was quickly connected to my sweetwater sales agent ****, who firmly told me that "their profit margins were so thin" on my $175 order, that they wouldn't be willing to put in a $30 snare wire instead of the $20 one that was out of stock, which their website still allowed me to order. He continually stressed that he would be able t... read more
Product was sent out defective. Also, ****** at Sweetwater charged me $20.00 to return the defective merchandise. Unbelievable! No amount of stale candy can make up for the worst customer service in the business. The Sales "Engineers" are experts at directing you what to buy, however, they completely fail in directing a customers on how to return. A one star rating is generous. If you are concerned that you will potentially need to return an item from Sweetwater, I would definitely go elsewhere. My company has spent over $10... read more
I just left a 5 star ****** review for my experience with Sweetwater. In Oct. 2023, I purchased a ****** guitar from them. They have an amazing user friendly website. They have sales engineers that work with you one on one from questions to purchases, and the best part is you can reach that same person from then on. My sales engineer was wonderful. I actually am going out of my way to leave this review on the BBB because the customer service was that good.
Frequently asked questions about Sweetwater Sound
How is Sweetwater Sound rated?
Sweetwater Sound has a 4.7 star rating with 7,423 reviews.
When is Sweetwater Sound open?
Sweetwater Sound is closed now. It will open tomorrow at 9:00 a.m.
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