Sweetwater Sound

Cole V 

on BBB

a year ago

I have had many orders done well from sweetwater and was under the impression that this company had good customer service, i was completely wrong. The first time i ever had an issue with my order i was quickly connected to my sweetwater sales agent ****, who firmly told me that "their profit margins were so thin" on my $175 order, that they wouldn't be willing to put in a $30 snare wire instead of the $20 one that was out of stock, which their website still allowed me to order. He continually stressed that he would be able t... read more

Howard S 

on BBB

a year ago

Product was sent out defective. Also, ****** at Sweetwater charged me $20.00 to return the defective merchandise. Unbelievable! No amount of stale candy can make up for the worst customer service in the business. The Sales "Engineers" are experts at directing you what to buy, however, they completely fail in directing a customers on how to return. A one star rating is generous. If you are concerned that you will potentially need to return an item from Sweetwater, I would definitely go elsewhere. My company has spent over $10... read more

Kurt M 

on BBB

a year ago

I just left a 5 star ****** review for my experience with Sweetwater. In Oct. 2023, I purchased a ****** guitar from them. They have an amazing user friendly website. They have sales engineers that work with you one on one from questions to purchases, and the best part is you can reach that same person from then on. My sales engineer was wonderful. I actually am going out of my way to leave this review on the BBB because the customer service was that good. 

Brian J 

on BBB

a year ago

Got a **** ****** Hummingbird guitar that is purely artwork. And they say there is no problem funny I took to ********* repair shops and they said sen it back it should never have been sent out the way it was, but they say the guitar is perfect. How many of their tech actually work with real musicians? 

Bill A 

on BBB

a year ago

Last week today being 9-24-2023 I bought a ****** *********************** guitar for $800.00. In a couple of days I received it just living about 150 miles from Sweetwater, I opened the box took the guitar out sat down kinda looked it over then struck an E chord. Thats when it happened. My hand was cut to where I couldnt & still cant play!!! How? The nut stuck out so far from the fret board the corners of the nut were & and are sharp as a tack!!! I emailed someone at Sweetwater explaining what happened. Next day received an ... read more

Mark V C 

on BBB

2 years ago

Absolutely the best!When ************************* comes to Sweetwater for his guitar work and repair, I think you should know and not make a scene. 

Gary M 

on BBB

2 years ago

They do not honor their own sale price. Ordered two guitar cases on sale for approximately $60.00 ea. waited for them (on back order) 4 months. Never arrived, had to call and cancel because they said it was supply chain problems. Told me to buy a different brand case that they have in stock. Now those cases are priced at $150.00 each. Who has sales on back orders? Overstock is usually sale items, Not a reliable company to do business with. Buyers beware!! 

Gail B 

on BBB

2 years ago

They lost a customer today because I was told that I would get a full refund including the shipping back. Its the principal of the thing and I will never use them again. 

Gail B. 

on BBB

2 years ago

They lost a customer today because I was told that I would get a full refund including the shipping back. Its the principal of the thing and I will never use them again.