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Suttle Motors
- Automotive
- Newport News, VA
About this business
At Suttle Motors, we strive to be your choice in all new Cadillac, Buick or GMC, Certified Pre-Owned Chevrolet, Cadillac, Buick or GMC, or one of our wide selection of quality pre-owned vehicles. Since 1902 we have been serving Hampton Roads with all of our wide varierty of services.
Location details
12525 Jefferson Ave, Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedArrived with no appointment. Service department worked my vehicle in to be looked at. Diagnosis of problem and corrective actions were explained. Wait time was not too long. Waiting area was clean, coffee was great, had a little issue with Wi-FI but it connected. THANKS!!!
Business response:
Thank you Juan for taking time out of your day to let us know about your experience and for your kind words. We love making our customers happy!
Business response:
Thank you very much for this positive review, Shirley! If there is anything we can do to make your experience better, please let us know! Best, Larry Preddy | Sales Manager
Ronda McLean, and the other workers at Suttle Motors are always courteous, caring, expedient, and keeps me informed of my cars status. Ronda makes me feel special. I tell people all the time about the great service department at Suttle.
Business response:
Hi, Janice! We are pleased to hear that you had an excellent experience with Ronda and the rest of our team. We feel our service department is what makes Suttle Motors special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Gene Woodson | Service Manager
Although the reason why I went to the Collision Center wasn't a pleasant one, I have to say that the estimator, Karen R. was really nice and comforting. I hope to have my work done at Suttle because of her. Thank you Karen for making a horrible situation a little better.
Business response:
Thank you so much Brooklyn for taking time out of your day to let us know about your experience! Hope you have a happy New Year!
I am "A.L.W.A.Y.S." appreciative of the service my vehicle and I receive from the moment I drive up to the service department. You guys are great and Doug (Silver Team) is the best. Thanks for such a fabulous group in the Service Department!! WJS
Business response:
Thank you so much for the nice review, Willie! We really appreciate this feedback and I'll be certain to share your compliments with Doug and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Regards, Gene Woodson | Service Manager
From purchase to service. ..GREAT group! Big shout out to Melvin Dawson and Kenny Patterson
Business response:
Walter, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Regards, Larry Preddy | Sales Manager
Always receive stellar service for all three of my vehicles with the silver team. Thanks Doug Tranum & Tim
Business response:
Nancy, you have been doing business with Doug and Suttle Motors for years and your review about us is truly appreciated! We will continue the great service that you have been used to for years. Take care and happy trails. Regards, Gene Woodson | Service Manager
Best experience at any service department in this area HANDS DOWN!! Exceptional service!
Business response:
Thank you for the feedback, Susan! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Regards, Gene Woodson | Service Manager
I used to love coming to this dealership...where I bought my car and had it serviced for years. Doug Carter was the best! I can't speak for the other service groups, but since he left the service department the Red Team is terrible. I don't recommend them. They have poor customer service and sloppy work. I am highly disapponted. I will not be returning after 10 years of going there.
Business response:
Thank you for alerting us of this issue, Kristen. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Gene Woodson | Service Manager
Frequently asked questions about Suttle Motors
How is Suttle Motors rated?
Suttle Motors has a 4.3 star rating with 832 reviews.
When is Suttle Motors open?
Suttle Motors is open now. It will close at 7:00 p.m.
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