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Suss Buick Gmc
- Car Dealers
- Aurora, CO
About this business
Specialties Shortline Buick GMC in Aurora is proud to offer the newest Buick and GMC cars, trucks and SUVs, and we have one of the most extensive selections of used cars in the Denver Metro area. In addition to car, truck and SUV sales, Shortline Buick GMC offers certified GM service, parts, collision repair and financing. We're a short drive for our Centennial, Parker and Lone Tree Buick and GMC customers. Come visit us at Shortline, where we treat you like family! History Established in 1987. Shortline Buick GMC is a famil... read more
Location details
1301 S Havana St, Aurora, CO, 80012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great Sales! Great Service! A Trusted Dealership. I'll be buying my next vehicle from SUSS.
Business response:
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Suss Buick GMC
Business response:
We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
In 2013 I purchased my first car on my own from Suss. The salesman took advantage of me knowing that I was a first time buyer by telling me the car had a clean CarFax but not showing me a copy. We just tried trading the vehicle in at a dealership and found out the car had been involved in two accidents and the odometer had been rolled back, making the vehicle valueless to any honest dealer. We were unable to purchase our new vehicle because Suss was so dishonest to us four years ago.
Business response:
We do not show a customer by this name buying a vehicle from us in 2013. My Operations Manager attempted to reach out to the customer via the email address given to the BBB and we have received no answer. We believe this either to be in error (wrong dealership) or fraudulent. Copy of email sent to customer: From: Nick ******** Sent: Monday, March 27, 2017 12:04 PM To: Subject: Hi Mr........, my name is Nick ******** and I am trying to get some more information on your vehicle you purchased in 2013. I am not pulling anything ... read more
Started out bad ( they told me to come in 8:30am Tue but my car didn't get looked at till 1:16pm, not fixed). New mgr Brady took care of problem, Power steering fixed today.
Business response:
Thank you for your feedback. We appreciate all of our customers and want to ensure they have a great experience when allowing us to service their vehicles. We will review your comments and look for areas that we can improve upon.
We just purchased our second car from Suss yesterday. Randy Alligood was our salesman both times. Stress free and pressure free experience. He is very friendly, courteous, and really listened to what our needs were. Goes above and beyond. Professionalism at its best! We highly recommend Suss! And of course ask for Randy!
Business response:
Thank you for allowing us to help you find your new vehicle. Randy and all of the members of the Suss team welcome you back to our family. We appreciate our repeat customers as it let's us know we did a good job the first time around.
They do there best to get you into a vehicle, sometimes it doesn't work out.
So when it comes to servicing Jaydee is the one to go to because he cares....alot. His customer service is note worthy and how I wish more people were. On the other hand Joe Cortez is the taint of customer service I had no ideal that slime could walk... He is just there for money which I'm sure makes some corporate fat cat happy but if a sinkhole opened up and he fell in it....I'd be okay with that....SUSS please do better and if you read this find another garage to fix your automobile even with the best extended warranty I ... read more
Business response:
I'm really sorry to hear about your experience with our team and store. We would really like to speak to you further about this, as it is not the level of customer service we strive to provide. Please reach out to John. H, our service manager, at your earliest convenience so we can make this right. Please call 303-751-3400 and ask for him directly.
Frequently asked questions about Suss Buick Gmc
How is Suss Buick Gmc rated?
Suss Buick Gmc has a 4 star rating with 1,401 reviews.
When is Suss Buick Gmc open?
Suss Buick Gmc is open now. It will close at 6:00 p.m.
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