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Suss Buick Gmc
- Car Dealers
- Aurora, CO
About this business
Specialties Shortline Buick GMC in Aurora is proud to offer the newest Buick and GMC cars, trucks and SUVs, and we have one of the most extensive selections of used cars in the Denver Metro area. In addition to car, truck and SUV sales, Shortline Buick GMC offers certified GM service, parts, collision repair and financing. We're a short drive for our Centennial, Parker and Lone Tree Buick and GMC customers. Come visit us at Shortline, where we treat you like family! History Established in 1987. Shortline Buick GMC is a famil... read more
Location details
1301 S Havana St, Aurora, CO, 80012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. Salesman made a rude/sexist comment which ensures I will not be purchasing a vehicle from this dealership. I’m sure everyone I know will never purchase from here either because I will share my experience with all of them.
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional experience, so we are disappointed to hear that yours was not up to par. Please contact us at (303) 720-7256 to discuss your concerns, as your satisfaction is of utmost importance to us.
Business response:
Hi, thank you for the high star rating! Thank you, and have a fantastic day!
Your service staff have always treated me good. I had an appointment early and couldn't make it at that time and was able to fit into another time frame later on with no issues. I have had my car service there quite a few times without any issues. This time how every there was a issue I started myself by damaging a tire sensor in the tire. My bad! Your staff checked it out and offered to fix it, which I declined as I have the parts to fix it, but they left the tire sensor monitor for the other tires at 0. In other words not ... read more
Business response:
Dale Walker, we truly appreciate your honest feedback. I have talked with our Service Mgr. and you are more than welcome to bring your car back and have us reset those sensors that appear to have defaulted to 0 when they ran the test. I apologize this was not caught during the visit, and hope you can come by for us to make this right if you choose. Thanks again, and have a great day!
We bought a new Acadia there a few months ago, we are having problems with the brand new 2017 car, we have called 4 times for help finding a new GMC Denali and they tell us we will call you back! Still haven’t heard from anyone.... I guess it’s time to move on to another dealership. Looks like there’s been lots of other problems with this dealership, I would not recommend them at all, there’s got to be a better place to go and get the correct help! We are not asking to return the car and we do not want our money back, we sim... read more
Business response:
Thank you for reaching out to us. I am hoping our sales staff has already reached out to you since I am recently seeing this review. We do have 2 new 2018 GMC Acadia Denali vehicles on the lot and would like to earn your business back if possible. Dan & Lioneil are our 2 new car managers and they would love to help if you are still in the market. Take Care.
Business response:
We appreciate your positive review for Suss Buick-GMC! We hope to see you soon!
Business response:
Lenora Walker, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Suss Buick GMC
Not very good on follow up and customer service. We had a very good experience three years ago but this time was not satisfactory to me. They do not respond to emails either. They appear to take us for granted.
Business response:
I'm really sorry to hear about your experience with our team and store. We would really like to speak to you further about this, as it is not the level of customer service we strive to provide. Please reach out to Nick B., our used car manager, or Lioneil F., our new car manager, at your earliest convenience so we can make this right. Please call 303-751-3400 and ask for the appropriate manager directly.
Just had the most disappointing experience - Steve Cantrell should not be representing Suss Buick-GMC. Very condescending. Doesn't listen to the customer. On the bright side, Marshall Colston followed me out to my car as Suss was about to lose a customer - maybe he we turn the experience around.
Business response:
No excuse for lack of follow up, but Marshall is new. Only been with us for a week, so again I apologize. If you would like to message me your number I will make sure that Lioneil calls you as soon as he gets in tomorrow to talk with you. This is NOT the level of service we pride ourselves in and we will do what it takes to earn your business and have you leave a satisfied customer and member of the Suss Family.
Frequently asked questions about Suss Buick Gmc
How is Suss Buick Gmc rated?
Suss Buick Gmc has a 4 star rating with 1,401 reviews.
When is Suss Buick Gmc open?
Suss Buick Gmc is open now. It will close at 6:00 p.m.
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