This profile has been claimed by the business owner or representative.
Summit Appliance
- Appliances
- The Bronx, NY
About this business
Summit Appliance manufactures and distributes major appliances including cooking and refrigeration, for residential and commercial customers.
Location details
770 Garrison Ave, The Bronx, NY, 10474, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Summits customer service was the best experience I have ever had .******* C , is the representative for customer service , she was above and beyond in helping me go through a difficult process ,made easy .**** *******
Business response:
Thanks for sharing your experience. We strive to make every customer experience a world class one.
I received outstanding service from Destiny, a Summit Appliance employee.I would like to particularly commend her for her help in locating and securing a part that I needed for my Summit refrigerator.I would not have been able to get this part if it wasnt for Destinys diligence and tenacity in searching for it because the refrigerator model that I own is now discontinued and the parts were no longer available from all of the sources that I tried. She took my information and called me back the next to let me know that she had... read more
Business response:
Thank you for sharing your experience. We aim to make every customer interaction world-class.
Tech support takes on a whole new meaning due to ******** technical service at Summit Appliance. ****** has gone above and beyond anything I have ever experienced before in working with a technical support provider. His help with my Summit Refrigerator has been invaluable. I love my Summit Refrigerator and the support that Summit provides.
I purchased a two drawer refrigerator/freezer. The unit came with one of the drawers being damaged. I filed a claim with summit. I followed up several times and they kept promising that they were going to send a new drawer cover. After 10 months, i still have not received it. I will never purchase an appliance from this company again.
Clear and concise with instructions and very helpful! We purchased a condo with the Summit wine fridge included as part of the appliances. We had some issues with it early on and only ended up reporting it after it became unusable. They sent a technician and were very helpful throughout the process of having the wine-fridge replaced. They've earned our business for a long time to come.
Business response:
Hi ****, thank you for sharing your experience. We strive to make every customer experience a world-class one.
Bought a Summit Draw Microwave from *******. After a day the draw would close as soon as it opened. Called Summit for a warranty repair. The tech came to the house with no parts to resolve the issue, so he brought it back to the shop. I followed up a week later for a status and was told to be patient and the service manager will call when time permits. I guess time hasn't permitted because it has been 3 weeks and no communication...... I joked, that I will probably never see this microwave again to the person that told me to... read more
Business response:
Hi ****. Sorry about this. Can you please reach out to our customer service manager *** ****** with your address and phone number? *************************************
Just bought Summit wall oven. Afraid to use it! There are bumps visible in many places on oven( not paid attention before installing) also doors handles are crooked! The top handle also sticky and not able to clean! What a piece of junk!!!!! I am afraid to turn it on! Such on insult buying new and looking as if I bought a used one!!!!!Are workers sleeping when assembling this products? What am I supposed to do now? I had to have worker cut hole in wall to accommodate this piece of garbage and now I hate to look at it! I will... read more
Business response:
Hi ******- Sorry to hear about this. Can you please reach out to our customer service manager ******************* at *********************************** with a copy of your purchase receipt for a fast resolution?
******* C has been very helpful in helping me get the built in oven replaced. Everyone has been very responsive and helpful.
Business response:
Thank you for sharing your experience. We strive to make all customer's interactions and positive and world class one.
Bought the summit ZEL03 24" electric Coil cooktop and I absolutely hate it. None of the ***** sit flush/flat. It takes over 45 minutes to boil water and forget about trying to make pasta once the water is boiling because it take another ***** minutes for the water to start boiling again after you put the pasta in. Not to mention literally everything you cook with this cooktop takes 3-4 times longer than it should. Tried reaching out for customer service when I first bought it a month ago and I still haven't heard back from t... read more
Business response:
Pls reach out to our customer service manager ******************* at *********************************** with a copy of your purchase receipt.
Frequently asked questions about Summit Appliance
How is Summit Appliance rated?
Summit Appliance has a 4.5 star rating with 1,340 reviews.
When is Summit Appliance open?
Summit Appliance is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com