Summit Appliance - The Bronx, NY

stephanie n. 

on Birdeye

3 years ago

Hilda Lee with Summit Appliances is fantastic and my "go to" every time we encounter issues with our Accucold small refrigerator used in our healthcare setting. We were having issues with it overheating and with daily, ongoing communication, along with emailing pictures, etc., we were able to find a solution. It ensured me we have everything in order as expected to care for our patients. Thanks Hilda for your availability and integrity in seeing this evaluation through to the end. You are awesome! 

Nate D. 

on Birdeye

3 years ago

I called Summit to request service on a commercial refrigerator purchased that kept going into alarm mode. Hilda was our service advisor and was terrific from the start to finish with exceptional customer service and follow up. After providing her with our purchase agreement she put everything in motion from having a new part sent directly to us and she coordinated service the same day the part arrived and we were back on line within a couple hours. The tech was efficient and cleaned up prior to leaving which is rare. Th... read more

stephanie n. 

on Birdeye

3 years ago

Hilda Lee with Summit Appliances is fantastic and my "go to" every time we encounter issues with our Accucold small refrigerator used in our healthcare setting. We were having issues with it overheating and with daily, ongoing communication, along with emailing pictures, etc., we were able to find a solution. It ensured me we have everything in order as expected to care for our patients. Thanks Hilda for your availability and integrity in seeing this evaluation through to the end. You are awesome! 

Gary H. 

on Birdeye

3 years ago

Hilda was great. She diagnosed our problem over the phone and sent the part which had been out of stock when it came back into stock without having me to remind her. The part worked great and we are back in business.  

Jesse W. 

on Birdeye

3 years ago

Needed a fridge for a club room repaired and everything went great. The crew did a great job and were extremely professional. Highly recommend summit appliances and service team. 

Michel K. 

on Birdeye

3 years ago

We have a summit 28 inch bottom freezer unit and its the worst. Early on it was leaking water under the produce bin and now there is ice inside the bak of the refrigerator. I called our appliance guy and he spoke to summit who told him to try a few things, he did all that including turning it off for three days ( major inconvenience ...turned it back on and its still doing the same thing. I called Summit and they guy was nice but not too helpful . He said to have my guy call them , which he did and he now tells us we have to... read more

Jim R. 

on Birdeye

3 years ago

Our local appliance repair shop would not even work on my Summit refrigerator, saying that they never the parts he has needed in the past. Also a "design defect" caused the light to always stay "on" inside my refrigerator because the interior switch never touches the door because of how it was installed/manufactured. Summit Appliance offered no reasonable indemnification to resolve our issues. 

Jim S. 

on Birdeye

4 years ago

As a professional courtesy I reached out to the CEO of Summit Appliances to try resolve and issue with a ice maker i purchased from their company for a kitchen renovation we completed this summer, directly and amicably. The ice maker had a faulty water seal (o-ring) and sequentially leaked water behind newly installed cabinets and onto and into hardwood floors. The leak caused substation damage to the newly installed cabinets and floors. The ice maker was professionally installed by a licensed plumber with a slow drip c... read more

Chuck Z C. 

on Birdeye

4 years ago

We bought a Summit 36" stove from a third party (who were awesome). The stove arrived damaged because it is so flimsy. The metal bent and contorted the back of the stove. The workmanship of this stove was horrid. See the photo's below. The frame in between the glass of the oven door was bent and rusted and the enamel was not even applied properly in spots. When I contacted Summit with the pictures and issues, it took 14 days to get a response and then Ray didn't even address the workmanship issues. Thankfully, the 3rd party ... read more