Studio 6

David G. 

on BBB

7 years ago

Here is the communication I had with Motel 6 regarding my issue. Sorry for the long read, but it speaks for itself. Again, you totally ignored my email, even taking out the FIRE/POLICE/EMS, which your owner said you were in support of. He actually chose to charge me more, vs. giving the discount he said he gave. AGAIN, you completely ignored the rest of the email. I have posted it to your website, and will post to all other applicable sites. People need to know how poorly you deal with people. I am quite confident that it ... read more

Rossilyn W. 

on BBB

7 years ago

When I arrived there were man outside doing drugs. The place was dirty and smelled of roach spray. There was cigarette smoke permeating from the walls. There were people moving in to live, I know this because of the volume of things they bought. They were selling illegal substance out in the open. When I bought this up to staff they seemed apathetic. I was truly terrified for my over all safety. Please close this roach infested bed bug palace. 

R. M. 

on BBB

7 years ago

CALIF MOTEL 6, 443 CORONA DEL MAR, ST. BARB, CA. MTL 6 CORPORATE NEEDS TO VET, TRAIN, OVERSEE SITE MGRS, CLERKS, HOUSEKEEPERS; HIRE ONLY THOSE WHO'RE COMPLIANT IN U.S. HOUSEKEEPING N GUEST SERVICES STANDARDS. FIRE THOSE WHO AREN'T. MTL 6 WILL CONT. TO LOSE CUSTOMERS & PROFITS. 3RD WORLD HOUSEKEEPING N GUEST SERVICES ARE NOT ACCEPTABLE TO U.S. CUSTOMERS. I NO LONGER RECOMMEND MTL 6. I offer 1-star because there aren't minuses. I'm a disabled, senior, was to spend 2 nights at above MTL 6 during medical pre-op & post-op (doing ... read more

Caylee D. 

on BBB

7 years ago

AWFUL. the online booking got messed up somehow, which I understand technology can fail. It booked me for the wrong day so I was charged for a no call no show, which again I understand. I called guest relations and everyone I spoke to was kind. The problem I have is with the location front desk man and the manager. Guest relations explained all they could do was call the manager. They contacted the manager and they heard back but no one contacted me in any form to let me know. I once again call guest relations where they tol... read more

Brandi M. 

on BBB

7 years ago

When we got to the room it smelled like smoke. There was an ashtray in the room with a no smoking sticker on it. First, the bathtub had pubs all over in it. I call down stairs and am told the cleaning staff has already left and there isn't another room to put me in. (cleaned it myself) No stopper for tub, I go down to the front desk and ask for a stopper for the tub and am told they don't have one and to stick a towel in the drain. Next day we leave for the day, maid had already been by which was fine, we didn't really need ... read more

Danielle J. 

on BBB

7 years ago

I would give -0 if I could. I was treated terrible by their night auditor at this location. I had to cancel my reservation because of the hurricane. Due to a natural disaster no fault of my own. I personally am safe but the towns around me are flooded and as a result, fights got delayed and canceled. I have already filed a BBB complaint, however, I will document everywhere I can find to make sure people know how DISGUSTING the service was. The auditor was abusive, condescending, rude, crass, argumentative and just downright ... read more

Aviance S. 

on BBB

7 years ago

I usually book through booking.com, but because they had a three day special for $99.99 I paid at the location. I didn't end up staying the full three days. I checked in Tuesday (Aug 8, 2017) afternoon and checked out Wednesday Evening at around 11pm (Aug 9, 2017). I called that Wed morning to ask if it was possible to get a refund for days that I didn't use and they said it was possible and how much I would get back. When I was about to check out, I asked if I could get my refund that night, they said that I had to wait til... read more

Rudy A. 

on BBB

7 years ago

I'm a truck driver and I travel a lot I stay at motel 6 2-3times a week all over the US.jun XX XXXX I stayed at motel 6 grand junction Co. could not sleep due to a very uneven foundation I let the manager know about it amie she was rude.then I tried to check in on July XX XXXX and I was rejected for unknown reason so I stayed in my hot truck for the night.i called corporate office they said I was being a "nuisance" I'm very tired an I don't come out of the room at all.i believe it was due to the complaint i done about the fo... read more

Karen R. 

on BBB

7 years ago

I would like to complain about a very unethical experience at Motel 6 in Escondido California. I have stayed at this location several times over the past year and have spent thousands of dollars and written stellar reviews, despite the rampant crime at this location. Recently I made reservations for a three day stay from May 6 through May 9 2017. I was informed by Berenice Garcia, Manager on Duty that our reservation would Not be honored.... due to soiled sheets(dogs) from the last visit. They did not have the courtesy to le... read more