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45 Kings Farm Ave, Richmond, TW10 5AE, United Kingdom
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:30 a.m. to 5:00 a.m. | |
Tue | 8:30 a.m. to 5:00 a.m. | |
Wed | 8:30 a.m. to 5:00 p.m. | |
Thu | 8:30 a.m. to 5:00 a.m. | |
Fri | 8:30 a.m. to 5:00 a.m. | |
Sat | 8:30 a.m. to 5:00 p.m. | |
Sun | Closed |
Stuart's service was excellent from initial consultation to making sure the scaffolding was removed after the job. I would have no hesitation in recommending him. He is a no nonsense professional.
The worker arrived 90 minutes late with no tools. He asked me if I had a wrench. I couldn’t believe it. He was constantly on the phone, seemed distracted, and walked out before the job was done, claiming he had another appointment. When I contacted the company, they blamed me for “not giving proper information.” I gave them photos and clear instructions. They just don’t want to take responsibility.
I scheduled an appointment a week in advance. No one showed. No one called. I rescheduled — same thing. On the third try, they finally arrived hours late and told me I needed to pay extra for emergency service. Emergency? It was their delay. If you value your time or sanity, avoid this company.
I hired this company expecting professional service — what I got instead was the most stressful and frustrating experience imaginable. They arrived hours late with no communication, sent someone who had no idea what they were doing, and then charged me for services they didn’t even complete. When I tried calling their customer service line, I was transferred multiple times, then hung up on. They wasted my time, damaged my property, and had the nerve to tell me everything was “industry standard.” I’ve never felt more disrespe... read more
I was quoted $199 for a straightforward service. The bill? Over $700 after “unexpected complications” that were never explained. The technician left halfway through the job, came back the next day unannounced, and still didn’t complete the work. The mess left behind was unbelievable — broken parts, dirt, and packaging thrown everywhere. And when I called for a refund, they told me there was “nothing they could do.” Absolutely shameful.
Stuart Smith Roofing has a 4.6 star rating with 71 reviews.
Stuart Smith Roofing is closed now. It will open at 8:30 a.m.
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