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Sterling McCall Lexus Certified Pre-Owned
- Used Car Dealers
- Houston, TX
About this business
Specialties Welcome to Sterling McCall Lexus in Houston, Texas - Serving Sugar Land, Richmond, Missouri City, Stafford, and Pecan Grove Lexus: The Pursuit of Perfection Starts at our Core. We will treat each customer as we would a guest in our home. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer, we go above and beyond to implement our expe... read more
Location details
10235 Southwest Freeway, Houston, TX, 77074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:30 p.m. | |
| Tue | 8:30 a.m. to 7:30 p.m. | |
| Wed | 8:30 a.m. to 7:30 p.m. | |
| Thu | 8:30 a.m. to 7:30 p.m. | |
| Fri | 8:30 a.m. to 7:30 p.m. | |
| Sat | 8:30 a.m. to 7:30 p.m. | |
| Sun | Closed |
We bought both our Lexus' from STERLING MCCALL and that won't happen again. We own a 2016 Lexus GX 460 and a 2020 LX 570. The battery on the GX460 died. I called the Sterling McCall dealership to request advice since we have extended warranty on the car. They advised me to tow the vehicle to them as we have tow coverage under the warranty that will pay for it. They also advised that the battery would be covered and recommended to have it towed so that they could check other things. We followed their advice and had the car to... read more
Business response:
Thank you for sharing your comments. I apologize for the confusion surrounding the towing charge and battery warranty and for the lack of communication from your service advisor. I will personally work with you in the future and do my best to regain your confidence in our dealership. Please contact me directly at 713-995-2621 if I can assist in any way. Larry Miller Service Director
RecommendedDealership had Great customer service
Business response:
Thank you for the feedback, Angie. We thank you for your business and look forward to your next visit!
Marlon ordered the part we needed, part arrived and part was replaced the next day. Fast and smooth service!!
Business response:
Thank you for your kind words for our staff, we appreciate it!
My last service on Tuesday was very unprofessional, I came in for a routine service apt at 4:15 pm, there wasn’t many people there. I arrived on time I didn’t get my car until 6:15. The office closes at 6pm around 5:15 I messaged my service provider to ask about an ETA... no response. One of the workers saw me waiting after 6pm and asked who was helping me I told her, she found him and asked what the hold up was, he told her they misplaced my keys. Finally, my service provider comes over to me ask me to sign some papers tell... read more
Business response:
Thank you for sharing your comments. I apologize for the extended wait time and lack of attention that you encountered during your most recent service visit. I will share your feedback with the service advisor that assisted you to improve their future performance. Also, please stop by at your convenience and we will be happy to provide a complimentary wash. Larry Miller Service Director
Excellent service. Thanks Randy Lemp.
Business response:
Thank you for your kind words for our staff, we appreciate it!
Very responsive and professional.
Business response:
Thank you for being our customer, we appreciate your kind words!
I spent 2+hrs there waiting to have my service done even with an appointment made prior and then when the car was returned it wasn't washed or vacuumed even though the service man said it was going to go get cleaned. Also one of the tire valve caps were misplaced and when asked for it back or a replacement a cheap plastic piece that wasn't similar to the original was given instead. Overall I was not impressed and was highly dissatisfied with the service given at this Lexus dealer location.
Business response:
Thank you for sharing your comments. I apologize for the extended wait time and incorrect valve stem cap that was installed during your most recent service visit. I will share your feedback with the service advisor that assisted you to improve their future performance. Also, please stop by at your convenience and we will be happy to provide a complimentary wash. Larry Miller Service Director
Excellent customer service!
Business response:
Thank you for being our customer, we appreciate your kind words!
Good service. Good timing.
Business response:
Thank you for being our customer, we appreciate your kind words!
Frequently asked questions about Sterling McCall Lexus Certified Pre-Owned
How is Sterling McCall Lexus Certified Pre-Owned rated?
Sterling McCall Lexus Certified Pre-Owned has a 4.6 star rating with 7,804 reviews.
When is Sterling McCall Lexus Certified Pre-Owned open?
Sterling McCall Lexus Certified Pre-Owned is closed now. It will open on Monday at 8:30 a.m.
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