Stephen James BMW Ruxley

Lee 

on Google

2 days ago

I recently visited for a scheduled test drive appointment, and although we were running slightly late (which we had communicated in advance), we were assured it was not an issue. Upon arrival, we were greeted by Gary, and unfortunately, this is where our experience took a sharp turn for the worse. From the outset, his manner was rude, dismissive, and completely lacking in basic courtesy or professionalism. I was genuinely shocked and upset by his behaviour — it was not only inhospitable but downright humiliating, especially ... read more

jeff dixon 

on Google

5 days ago

I contacted Hedin Automotive in Sidcup today to book my car in for a air bag recall. I requested a call back, which was received within 10 minutes from their call centre in Bromley. A very pleasant lady dealt with me and offered alternative booking dates for a while you wait, or rapid lane booking. All booked in and received a text confirmation. Excellent service from a top quality dealership. H25PJD 

Spooky Spooky 

on Google

3 weeks ago

Called the store to get a price for a part which was fine then I was transferred to the service dept to get a price and availability to fit I was cut off. Tried multiple times to get through the the service dept with no luck. When I finally got through a day later I was told as soon as a member of the team was available they would email me the price. After a week waiting and numerous calls I still havent got the email or price. Really poor customer service which is a shame as i liked dealing with this branch.