Southway Housing Trust

M D 

on Google

2 weeks ago

Poor service all round to resolve a leak which wss reported a while back and i have had to wait over 3 days for an emergency repair which they just about resolved today. Only for the operative who turned up today cause another leak in a different location of my home and again have to go through the process off emergency call out or wait for 3 weeks for a repair which was caused by them and not me. I asked to speak to the supervisor and was completely fobbed off and asked how bad the leak was before a conversation. For me as ... read more

Lisa ORourke 

on Google

a month ago

Spoke with a women (Sophia) this morning regarding emergency repairs at my mums house. She was very helpful and understanding of my mums needs. She went out of her way to help me and to solve the issue. Very professional and supportive Thank you very much Sophia. 

shy Relle 

on Google

2 months ago

Worst housing association in Manchester !! My child hurt herself due to a lack of care from the housing leaving a major hazard I’ve put in a complaint a woman called Natalie replied with we’re sorry this is a lesson learned !! I have gone and got legal advice and will be suing this company 

Collette S 

on Google

3 months ago

Thank you for taking the time to listen to me, to solve and address all repairs required to make my place feel like a home. Yes, my patience with yours and our diaries was required, but the outcome was definitely worth it. We got there! Thank you to all of those in the contact Hub who are first port of call. You took my stress away, and you are the brunt of our calls, so big thank you. A massive thank you to Kate, my housing officer, the surveyors, plasters, joiners, and tilers, you all know whom you are. It was a pleasure t... read more

Collette S 

on Google

3 months ago

Thank you for taking the time to listen to me, to solve and address all repairs required to make my place feel like a home. Yes, my patience with yours and mine diaries was required but the outcome was definitely worth it. We got there! Thank you to all of those in the contact Hub whom are first port of call. You took my stress away and you are the brunt of our calls, so big thank you. A massive thank you to surveyors, plasters, joiners and tilers, you all know whom you are. It was a pleasure to have such respectful and prof... read more