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South Restaurant + Coffeehouse
- American
- Anchorage, AK
About this business
Location details
11124 Old Seward Hwy, Anchorage, AK, 99515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible service. Told the wait would only be a few minutes. 5 minutes later they said it would be at least 5 more minutes because servers didn't show up. Plenty of empty tables.
Business response:
Hi Brent, sorry to hear about your experience. When hosts are quoting wait times they're giving it their best guess as to how long you might wait for your table. It sounds like they didn't estimate enough time and then there was an issue with staffing levels. This should not be the norm, and perhaps there was a better way for them to communicate the situation to you. We do our best to get guests seated as soon as possible, but sometimes the wait can be on the long side. As we are new with new staff who are still learning, gu... read more
Mixed feelings after the first visit. The place itself is pretty nice, good decor and furniture, looks sharp. Music was nice, not too loud, right for the atmosphere. Liked that they send you a text when your table is ready instead of giving one of those bulky pagers. Ordered two soups, calamari, and pasta. Soups took more than 20 minutes to be served...wow, that's a lot of waiting time for a soup. Pasta was served in about 50 minutes after ordering. Pasta was missing bacon (according to the menu). Food tasted good though, bu... read more
Business response:
HI Yury - Thanks so much for taking the time to share your thoughts. We can only make improvements if we know what we're doing wrong, so it's super helpful to hear from you. I'm very sorry about the long wait for your food. That should not be the norm. Thanks for bearing with us while we're new. There are lots of kinks to work out with any new restaurant, and we appreciate your patience. Please email me directly at lana@snowglobeak.com so I can try to turn this lemon into lemonade! Cheers!
Everything was super bland. The risotto is the worst I have ever had and should be called green quinoa soup. Super bland and missing some of the ingredients. The tomato kale soup tastes like they opened a can of crushed tomatoes poured it in and heated it up. Again no flavor. All three of us took one or two bites of our risotto and pushed it aside. We are all vegan and it was the only vegan entree . So unfortunately it's what we all ordered. Our clueless server boxed it up. It was pretty obvious we all thought it was gross. ... read more
Business response:
Hi Edith - So sorry to hear that your family did not have a good first experience at South. Thank you very much for sharing your thoughts here. We can only improve on what we're doing if we know what we're doing wrong, so we appreciate your taking the time to let us know. We will definitely review the dishes you mention. We are a work in progress, constantly trying to make improvements, and we want everything to be perfect 100% of the time. I hope you'll consider giving us another chance to make things right. Please email me... read more
Love this place...but why don't you light the firepit?
Business response:
Andrea, we lit it today! We were just waiting for a day that didn't feel like we were already on the surface of the sun!
Parking lot small, no sign, and that's just the start. Burgers were dry and crazy over priced (not to mention the food order came out wrong) but what really ruined it for us was the server. I have never been treated so badly by a server in my life. Will never go back and will never recommend this place to another person.
Business response:
Thanks Lydie for your response. We'll look for your comment cards and would still appreciate an email with some sort of details about your service. We're sorry to hear you will never be back but we respect your decision and understand that no matter how hard we try, we can't please everyone.
LOVE the creativity of the menu and bar, with the actions to back it up! Have really enjoyed everything we've had so far!! Sitting at the bar watching the "magicians" (as our server deemed them) is an experience. Super fresh ingredients and new plays on old classics!! Absolutely THRILLED with not only the amount of GF & Vegan options, but the quality too! We will def be back (2 times is not nearly enough to scratch the surface on this fabulously executed menu!) They may convert me to gin yet!! The only reason I don't have 5 ... read more
Business response:
Tallee -You're awesome! We're thrilled that we've pleased you and your healthy palate. Thank you so much for your patronage and for sharing your thoughts. We're still working on perfecting our ticket times, and we appreciate you bearing with us while we do. Please let us know if we ever fail to please you. We look forward to seeing you with a Gin & Tonic in hand soon!
Great spot for a beer and a dinner, ate there, will go back again...
The coffee shop deserves 4 stars the baked goods are great and the coffees and lassi. Haven't tried the sanis or salads from that side. The restaurant food is mediocre the steak and the burger tasted poor quality and all of us felt it was just ok. The building is very cool and it's an awesome idea especially for the area. I just wish they had made the food better quality. It's hard to believe they also own saks considering how the food tastes. If you go just have the baked goods and desserts and maybe some of the fried food ... read more
Business response:
Hi Jenny. Thanks so much for sharing your thoughts. Your feedback helps us improve on what we're doing. Really glad to hear you enjoyed the coffeehouse. We think the baked goods and coffee are awesome. Sandwiches and salads are great, too. Hope you get to try them soon! Sorry that you didn't enjoy your experience in the dining room. Was your server able to fix the situation for you? We are only a month old, and are still working on perfecting what we do. We really appreciate your patience. If you'll email me I'd appreciate t... read more
Frequently asked questions about South Restaurant + Coffeehouse
How is South Restaurant + Coffeehouse rated?
South Restaurant + Coffeehouse has a 4.4 star rating with 2,738 reviews.
When is South Restaurant + Coffeehouse open?
South Restaurant + Coffeehouse is closed now. It will open tomorrow at 9:00 a.m.
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