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Sound Family Medicine
- Medical Centers
- Puyallup, WA
About this business
Location details
611 31st Avenue Southwest, Ste c, Puyallup, WA, 98373, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:30 p.m. | |
| Tue | 7:00 a.m. to 7:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 p.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everytime I call I am ATLEAST 25th in line on the phone. I can NEVER get ahold of anybody and referrals and prior authorizations take WEEKS to get sent to the right person. If they can’t take care of the patients they already have THEY NEED TO STOP TAKING NEW ONES. The phone systems are an absolute mess. I will say that my doctor Kristina Hansen is always very helpful and kind, and understanding. Just getting ahold of her is nearly impossible and they are always booked out over a month. I wish this issue would improve cause ... read more
Business response:
Hi Kenzie, We are working hard to take care of each patient as quickly as possible. Thank you for sharing your experience. Our Patient Advocate has sent you a message to help.
95$ for cash payment. here I am going bankrupt because you charge my insurance 193 with they subtract 30. still leaving me with 150$ visit. which my doctor wants to see me every month for my medicine check. I really don't understand what the point of insurance is.
RecommendedDr. Stout is my amazing primary. After searching high and low for a doctor to listen to me, and work with me on my health goals, I finally found an doctor AND office that holds my full confidence. On occasion when I have needed immediate care and Dr. Stout was unavailable, I have visited the clinic on site and had virtual appointments with other doctors on staff and have had my excellent care continued through them. I have referred friends and family as well. <3
Business response:
Cristy, Thank you so much for your amazing review! We are glad that you continue to choose Sound Family Medicine.
RecommendedDr. Stout is my amazing primary. After searching high and low for a doctor to listen to me, and work with me on my health goals, I finally found an doctor AND office that holds my full confidence. On occasion when I have needed immediate care and Dr. Stout was unavailable, I have visited the clinic on site and had virtual appointments with other doctors on staff and have had my excellent care continued through them. I have referred friends and family as well. <3
Business response:
Cristy, Thank you so much for your amazing review! We are glad that you continue to choose Sound Family Medicine.
This is the type of employees that works here? 🤮
This is the type of employees that works here? 🤮
Went to the walk-in clinic and got not very good service. After convincing the doctor we were not there for a COVID test he did a spot test for mono and said it is a half hour test. After 3 days and many phone calls we still have no results and we’re told only that doctor a nurse can sign off on and deliver results 🤷♀️ Seems to me they should have told us would be such a long wait and we could have had a different doctor do the test. They sure are quick to take your $$ before they even come out and get your info though. Ve... read more
Business response:
C.A. I know our Patient Advocate would love to learn more about your experience. Would you be willing to call her at 253-286-4117. Thank you
Went to the walk-in clinic and got not very good service. After convincing the doctor we were not there for a COVID test he did a spot test for mono and said it is a half hour test. After 3 days and many phone calls we still have no results and we’re told only that doctor a nurse can sign off on and deliver results 🤷♀️ Seems to me they should have told us would be such a long wait and we could have had a different doctor do the test. They sure are quick to take your $$ before they even come out and get your info though. Ve... read more
Business response:
C.A. I know our Patient Advocate would love to learn more about your experience. Would you be willing to call her at 253-286-4117. Thank you
Just never could reach the doctors. Not so happy with staff
Business response:
Nancy, I am so sorry to hear of your experience. Please feel free to reach me directly at 253-286-4117 or by email at Welisten@soundfamilymedicine.com. Tricia Patient Advocate
Frequently asked questions about Sound Family Medicine
How is Sound Family Medicine rated?
Sound Family Medicine has a 4.3 star rating with 442 reviews.
When is Sound Family Medicine open?
Sound Family Medicine is closed now. It will open at 7:00 a.m.
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